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Zapp! (Special Sales)
  
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Zapp! (Special Sales) (Hardcover)

by W BYHAM (Author)
5.0 out of 5 stars See all reviews (5 customer reviews)

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Product details

  • Hardcover
  • Publisher: Random House Business Books (7 Jan 1999)
  • ISBN-10: 071268235X
  • ISBN-13: 978-0712682350
  • Average Customer Review: 5.0 out of 5 stars See all reviews (5 customer reviews)

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Product Description

Review
A revised edition of this bestselling primer on empowerment. This modern-day fable explains what managers and organisations must do to create and maintain an empowered workforce, dedicated to continual improvement in quality, output, sales and customerA revised edition of this bestselling primer on empowerment. This modern-day fable explains what managers and organisations must do to create and maintain an empowered workforce, dedicated to continual improvement in quality, output, sales and customer satisfaction. (Kirkus UK) --This text refers to an out of print or unavailable edition of this title.

About the Author
Dr William C. Byham is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books. --This text refers to an out of print or unavailable edition of this title.

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Customer Reviews

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Average Customer Review
5.0 out of 5 stars (5 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
3 of 3 people found the following review helpful:
5.0 out of 5 stars Brilliant, simple and useable, 13 Dec 1999
By A Customer
This review is from: Zapp!: The Lightning of Empowerment (Hardcover)
This book is the missing link for team builders. It is simple, fun and totally translatable into easy steps that anyone can utilise in any organisation, large or small and even with your family and friends. I even used it in relationships with customers and made them part of the team too!! I couldn't recommend a better book for developing people and team potential - and I have no relationship with the authors!
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Communicate Better!, 29 May 2004
By Professor Donald Mitchell "Jesus Makes Me a P... (Boston) - See all my reviews
(TOP 10 REVIEWER)      
This review is from: Zapp!: The Lightning of Empowerment (Hardcover)
Many people fail to focus on whether or not their message is received. More effective people focus on whether the message is received as they attempt to improve communications so their company can be more successful. ZAPP! also focuses on WHAT message is received. As the book shows, a perceived message can be dispiriting or empowering.

I liked the fact that the book spent as much time on explaining about bad communications as it did on good ones. That is a great way to help people improve.

The only thing I did not like about the book was that the end led into a sales pitch for consulting rather than tips for how to pursue this on your own. It seemed out of keeping in a book about empowerment. Skip the last 2 pages, and you will be left with a better taste in your mouth.

Buy, read, think about, apply, and share this book and the lessons above with your colleagues. That will help you get heart-warming results to go with the heart-warming feeling that reading this book provides. Enjoy!

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2 of 2 people found the following review helpful:
5.0 out of 5 stars A lightning bolt of insight!, 24 May 2000
This review is from: Zapp!: The Lightning of Empowerment (Hardcover)
I had acopy from the company library and now I am going to buy it for myself to refer to. It took me a return train journey to London and back (3.5 hours) to read, and talks about team leadership more clearly than I have ever seen before. I wish my bosses had read it....maybe I will buy them a copy too!
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Most Recent Customer Reviews

5.0 out of 5 stars An eye opener that enables you to see the error of your ways
This is one of the best books on empowerment in the story telling mode. A friend lent it to me ten years ago and it helped immensely to understand what was happening around... Read more
Published on 13 Jun 2001

5.0 out of 5 stars Funny, Easy to Read and Real to Life once read
Once I read this book, which only took me 3 evenings, I ordered a further 10 copies for my supervisors and line leads to read. Read more
Published on 17 Mar 2000 by G. Hancock

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