- Paperback: 152 pages
- Publisher: Routledge-Cavendish; 2nd Revised edition edition (30 Nov 2003)
- Language English
- ISBN-10: 1859418546
- ISBN-13: 978-1859418543
- Product Dimensions: 22.4 x 13.6 x 1.2 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 620,419 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
This book contains advice on your rights as a consumer. If you have ever purchased faulty goods or experienced unsatisfactory service, this book puts you in control of the situation.
About the Author
Angela Clark graduated with an LLM from Cambridge, having already obtained a first class honours degree in Law and Economics. She is currently lecturing at Anglia Polytechnic University, where she specialises in consumer and commercial law on the LLB degree course as well as teaching various subjects on the LLM course. Rosy Border, co-author of this title and series editor of the Pocket Lawyer series, has a first class honours degree in French and has worked in publishing, lecturing, journalism and the law. A prolific author and adapter, she stopped counting after 150 titles.
Inside This Book
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First Sentence
In an ideal world, you would never need a book about effective complaining because nothing you bought would ever give you cause for complaint. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
In an ideal world, you would never need a book about effective complaining because nothing you bought would ever give you cause for complaint. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Paperback
This book is great for the lay person. It covers the main problem areas that we all have to deal with from time to time, such as problems with electrical goods or second-hand cars. It tells us what our rights are, in common-sense English and what to do about the problem. Most problems can be sorted out without going to court but if it goes that far, this book walks you through it. Sample letters and court forms.
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