Having spent over an hour putting the heavy bike together (which is OK if you follow the instructions carefully and have some patience), I switched it on and the console immediately displayed an error message. There was no mention of the error message in the manual or on York's website. So we checked and rechecked all the electrical connections switched on/off several times, then gave up. Rang York helpdesk the next day, when I eventually got through I was told a technician would call me back as they could not help with the error message. 3 calls later over 2 days to remind them I had not received a call back they were at a loss and offered to send an engineer out, who may not be able to fix it so it might need to go back. By that time I was fed up with the whole saga and contacted Amazon to return the faulty bike. I now have a refund. No problem with Amazon who dealt with this according to their processes. If it wasn't for the fault I would have happily kept the bike as it was sturdy and very much like a commercial gym bike with a comfy seat and enough leg room for me (5'8"). But after York's disappointing response to their machine's fault I felt I could not keep it because if problems occurred in the future (past the bike's warranty), what would their response be then, and I have a problem with manufacturers not knowing the error messages for the product they are selling.