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Writing Effective Policies and Procedures: A Step-by-step Resource for Clear Communication [Spiral-bound]

Nancy Campbell
4.0 out of 5 stars  See all reviews (3 customer reviews)
Price: 35.77 & FREE Delivery in the UK. Details
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Book Description

30 Nov 1997
A step-by-step resource for clear communication of all types of policies and procedures. Policies and procedures -- they're what make a company run efficiently and legally. Now managers have a definitive guide to creating accurate policies and procedures documents. The book is useful for professionals in such areas as: * health and safety * human resources * office management * administration * quality * manufacturing * customer service * finance and accounting. Readers will enjoy the unusually friendly, informal approach of this book. Loaded with examples, checklists, guidelines, quick tips, work plans, and forms, it is ready for immediate use. The book shows how to: * write (and design) documents clearly (so employees will understand and follow the policies) * plan, analyze, and research each element * help employees increase efficiency, reduce mistakes and frustration, and save time and money -- by providing clear guidelines to follow * avoid legal mistakes that can get a company in trouble.


Product details

  • Spiral-bound: 320 pages
  • Publisher: Amacom; Spi edition (30 Nov 1997)
  • Language: English
  • ISBN-10: 081447960X
  • ISBN-13: 978-0814479605
  • Product Dimensions: 2.8 x 22.2 x 27.3 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 476,675 in Books (See Top 100 in Books)

More About the Author

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Product Description

About the Author

NANCY J. CAMPBELL (Kansas City, MO) is a trainer, facilitator, and speaker specializing in the development of management skills to enhance employee performance.

Inside This Book (Learn More)
First Sentence
Policy and procedure writing is about clear communication. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

4.0 out of 5 stars
4.0 out of 5 stars
Most Helpful Customer Reviews
5 of 5 people found the following review helpful
4.0 out of 5 stars This book was very helpful in getting started. 19 May 1998
By A Customer
Format:Spiral-bound
This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.
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2 of 2 people found the following review helpful
3.0 out of 5 stars Useful, but a bit too general 18 May 1999
By A Customer
Format:Spiral-bound
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.
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5.0 out of 5 stars Excellent manual 6 April 2009
Format:Spiral-bound|Verified Purchase
The best and most comprehensive book. Friendly, informative - it takes you through every process step by step. Highly recommended.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 3.9 out of 5 stars  15 reviews
21 of 22 people found the following review helpful
3.0 out of 5 stars Useful, but a bit too general 18 May 1999
By A Customer - Published on Amazon.com
Format:Spiral-bound
The book is easy to read and understand. It provides helpful guidelines and background material to design procedures. It works a bit as a checklist, in order to remember all the elements in procedure writting. However, it's not meant for any particular industry, and is very general. I would have liked to find more specific examples, and maybe sections for particular industries.
19 of 20 people found the following review helpful
4.0 out of 5 stars This book was very helpful in getting started. 19 May 1998
By A Customer - Published on Amazon.com
Format:Spiral-bound
This book was very helpful in getting started with the procedures that our department so desparately needed. The book didn't mention the computer industry in particular but everything applied. It helped us get the information extracted from the appropriate people, pick a format, plan, and write. The book is easy to read and not dry at all. The 'tools and resources' check lists were great. This book was worth the price tag for me.
6 of 6 people found the following review helpful
5.0 out of 5 stars A LONG history with this title... 3 April 2006
By SOX Tools - Published on Amazon.com
Format:Spiral-bound
I have used this book frequently as a business consultant and teacher over the last 10 years. It is THE "How To" book on the subject. It goes very well with POLYPROC Policies and Procedures (also available on Amazon - search on Polyproc or Sarbanes Oxley).
6 of 7 people found the following review helpful
3.0 out of 5 stars Good writing tips but not applicable to dynamic workplace 12 Mar 2007
By Word Sorceress - Published on Amazon.com
Format:Spiral-bound
Some of the basic writing tips regarding word choice, sentence length, reading level, and formatting are great. The rest might apply if your company has never documented its policies and procedures before or if you work in a static workplace (government office?) where policies or procedures are added or changed only a couple of times a year (do people really still print these on paper?) However, if you work at a dynamic, constantly changing company that must respond to thousands of different customer queries a day, much of the advice is not applicable.
2 of 2 people found the following review helpful
5.0 out of 5 stars Easy to read 22 Oct 2013
By Debra Johnson - Published on Amazon.com
Format:Spiral-bound|Verified Purchase
this book is easy to read, organized well, easy to find what I want, and very helpful in writing procedures.
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