This book describes a thorough and methodical
approach from making the decision to document, to
reviewing, capturing, documenting, sharing and
embedding repeatable processes and procedures into
organisations. It finishes with setting, measuring and
reporting against process performance targets, with
guidance on process improvement, and finally
recommendations on how to maintain and keep
processes up-to-date through regular reviews.
This book contains a toolkit of many models, example
processes and procedures, and templates (process
flowcharts and process text documents) for the
reader to create and use, all based on the use of
software that most people have on their computers,
so no extra cost.