Go beyond the basics of business email etiquette. Learn how to follow up to get action, email people from different cultures, and reply to a rude email. Find out why email can cause conflict and when not to email. Backed by research, this quick read includes guidelines and practical examples to help you write clear, correct professional emails.
About the Author
Cecelia Munzenmaier coaches professionals who want to make the time they spend writing on the job more productive and less stressful. Her strategies are based on writing process research, her experience writing and editing instructional materials, and what she has learned from her students and clients. Cecelia has a master’s degree in adult learning and is a member of the Association of Professional Communication Consultants and Women in Communications, Des Moines Chapter.