Every once in a while you fall in love. Someone makes a connection with you in such a way that you want to buy from that person or that organisation over and over again. And it's not necessarily because they provide a superior product. They give something of themselves that makes you say, "WOW! That's what I call service!" It could be the organisation as a whole. It could be just one checkout operator in an otherwise bland supermarket. But once you have fallen in love you will probably stick with that supplier through thick and thin. You will forgive them their failings and their shortcomings, just as you would forgive a close relative. This little book is full of stories about people and businesses that cause customers to fall in love; brought together in order that they may serve as an inspiration to others. And not just for the benefit of individual businesses but in order to raise standards of customer service throughout the UK. So that visitors from around the world might say. WOW! that's what I call service! Don Hales (Chairman of judges for the National Customer Service Awards) and Derek Williams (Creator of The WOW! Awards) are leading lights in the development of UK Customer Service. "A fantastic compilation of great customer services stories, anecdotes and examples." Julian Richer, Chairman of Richer Sounds
Wow! That's What I Call Service!
and over 1.5 million other books are available for Amazon Kindle . Learn more
| |||||||||||||||
Did you know you can trade in your old books for an Amazon.co.uk Gift Card to spend on the things you want? Visit the Books Trade-In Store for more details. Learn more. |
Book Description
Frequently Bought Together
Product details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, and more.
Product Description
Review
Practical and inspirational ideas to help you and your team amaze and impress your customers and build your business.
-- Mary Gober - writing for Customer Management, December 2007
-- Mary Gober - writing for Customer Management, December 2007
From the Author
Just about every business owner and manager says that they would like to be able to give better service. The problem is knowing where to start. and how much of a difference will it really make to their business?
This little book is packed with over 100 examples of ordinary people in ordinary businesses who have achieved something extraordinary for their customers. And in many cases these businesses have reaped real rewards in sales and profits from that focus on their customers.
You don't need to reinvent the wheel. Simply learn from these fabulous examples and then just do it!
Inside This Book
(Learn More)
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Paperback
Let me declare my bias! I have met both of the authors and seen them speaking at events. That being said, they are both passionate advocates of providing great customer service and the stories within this book are a great way to learn about the subject. These guys know their stuff and whilst I may be bias - buy this book!
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
Simon Hazeldine Author of 'Bare Knuckle Customer Service', 'Bare Knuckle Selling' and 'Bare Knuckle Negotiating'
3 of 4 people found the following review helpful
Format:Paperback
Companies are always looking at their competitors and other organisations to see what methods they are employing to improve customer service.
This book is full of examples of how companies and individuals are changing their culture around positive customer service, its all about catching people doing things right.
Buy a copy of the book for your teams, so thay can see how to "exceed your customers expectations. Stuart
This book is full of examples of how companies and individuals are changing their culture around positive customer service, its all about catching people doing things right.
Buy a copy of the book for your teams, so thay can see how to "exceed your customers expectations. Stuart
3 of 4 people found the following review helpful
By Anne
Format:Paperback
I recently bought this fantastic inspiring book by Derek Williams and Don Hales. It is full of lovely stories that gives you tears in your eyes when you read the length that some people go to please and give this absolutely outstanding service - it's incredible! You get such a boost from these stories. They and their companies certainly deserve all the publicity they can get. By this I mean "business". Because, these companies must gain so much business from delivering such a fantastic service! It makes everyone in such a great mood to be acknowledged as a customer and not just taken for granted or "invisible" as it is in many cases.
I can truly recommend this book for all businesses. Everyone, that wants to do more business on a professional international level and who wants to get somewhere. Go and buy it, invest in this and your employees, give it to them as an inspiring treat, let them know what they too can achieve by doing something out of the ordinary. And SUPPORT them in doing so. :-)
I can truly recommend this book for all businesses. Everyone, that wants to do more business on a professional international level and who wants to get somewhere. Go and buy it, invest in this and your employees, give it to them as an inspiring treat, let them know what they too can achieve by doing something out of the ordinary. And SUPPORT them in doing so. :-)
Would you like to see more reviews about this item?
›
Go to Amazon.com to see the review
4.0 out of 5 stars
Was this review helpful?
Let us know
Most Recent Customer Reviews
5.0 out of 5 stars
Inspiring collection of stories and nominations
A wonderful collection of customer nominations and stories, truly inspiring.
Louise Prunty - Autor of How to become an award winning business in 7 steps. Read more
Louise Prunty - Autor of How to become an award winning business in 7 steps. Read more
Published 1 month ago by L. Prunty
5.0 out of 5 stars
Exactly what you will need to read in 2012 !
I began my New Year by reading this book and I believe it has changed my outlook on 2012 totally ! What a fantastically Positive & uplifting read ! Read more
Published 16 months ago by Matt
5.0 out of 5 stars
Great for examples of excellent customer service
Most people know poor customer service when they receive it. However we often have quite different views of good and excellent customer service. Read more
Published on 30 Sep 2008 by Philip Jones
5.0 out of 5 stars
Great Customer Service Stories
This book is packed full of customer service stories - there's bound to be at least one that will inspire your teams to give great service to your customers.
Published on 15 Sep 2008 by K. T. Atkin
Listmania!
Look for similar items by category
- Books > Business, Finance & Law > Economics
- Books > Business, Finance & Law > Management > Call Centre Management
- Books > Business, Finance & Law > Professional Finance
- Books > Business, Finance & Law > Sales & Marketing > Brands & Corporate Identity
- Books > Business, Finance & Law > Sales & Marketing > Customer Services
- Books > Business, Finance & Law > Sales & Marketing > Market Research
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
|
