- Hardcover: 288 pages
- Publisher: The Free Press (3 Jun 1996)
- Language English
- ISBN-10: 0684823039
- ISBN-13: 978-0684823034
- Product Dimensions: 24.4 x 16.3 x 2.4 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 712,213 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Product Description
Since the invention of double-entry book-keeping, managers have judged a company's worth by sales and profits. This book exposes the fallacies of this practice and redefines excellence in terms of competence, capability and customer-focused, employee-driven, data-based performance.
Inside This Book
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First Sentence
We've learned more about running a manufacturing enterprise in the eighties and nineties than in all the rest of the century. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
We've learned more about running a manufacturing enterprise in the eighties and nineties than in all the rest of the century. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
2 of 3 people found the following review helpful:
5.0 out of 5 stars
Codifies manufacturing excellence,
By A Customer
This review is from: World Class Manufacturing: The Next Decade - Building Power, Strength and Value (Hardcover)
When Dick Schonberger first showed us a glimpse of the research that was going into this book, I could not wait to see "the real thing." This book is, like all his work, an important and major examination of what makes a manufacturing organization excellent. Built from "the numbers', as well as years of observations, Schonberger's work allows anyone - consultant, practitioner, teacher, executive - to understand the critical points at which a group defines its capabilities. HIs comprehensive References and Bilbliography show that he gets around; his overall vision shows that he sees where good process is headed. Read this book for a measured look at manufacturing progress over the past ten years or so.
Share your thoughts with other customers: Create your own review
Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
3.0 out of 5 stars (3 customer reviews) 1 of 2 people found the following review helpful:
5.0 out of 5 stars
Codifies manufacturing excellence,
By A Customer - Published on Amazon.com
This review is from: World Class Manufacturing: The Next Decade - Building Power, Strength and Value (Hardcover)
When Dick Schonberger first showed us a glimpse of the research that was going into this book, I could not wait to see "the real thing." This book is, like all his work, an important and major examination of what makes a manufacturing organization excellent. Built from "the numbers', as well as years of observations, Schonberger's work allows anyone - consultant, practitioner, teacher, executive - to understand the critical points at which a group defines its capabilities. HIs comprehensive References and Bilbliography show that he gets around; his overall vision shows that he sees where good process is headed. Read this book for a measured look at manufacturing progress over the past ten years or so.
1 of 3 people found the following review helpful:
2.0 out of 5 stars
Good and Not So Good Ideas; No Focus Whatsoever,
By J. Davis - Published on Amazon.com
This review is from: World Class Manufacturing: The Next Decade - Building Power, Strength and Value (Hardcover)
Schonberger hits on several strong manufacturing ideas in this book, but overshadows these good points with a severe lack of focus. One comes away from this book with lots of buzzwords floating around in one's head, but no idea where to begin applying any of them, or what form such an application would take.
The mantra of the book appears to be "do everything," when what a lost manufacturing manager needs is help on what are the (very few) key points of control in a system, how to identify them, and how to use them to powerful effect. The author would have you believe that "customer service" should be the goal of production. Nonsense. Customer service is a very important tool that is a means to an end: cash flow. If cash flow could be best guaranteed by ignoring customer service, then companies would be foolish to do otherwise. As it happens, customer service is a vital key to production, but only so far as it directly or indirectly supports the financial engine that drives a company. Evidence: it would be trivial to design a production system that supports the customer better than any in the world and that loses all viability in a month. This book gets a couple of stars due to the presence of a few good thoughts, but the author seems to have no clue what to do with them, or which are most critical. For better results, go straight to the source with Deming, or get some focus with Goldratt. 1 of 3 people found the following review helpful:
2.0 out of 5 stars
What's the point?,
By Lean Manufacturing Engineer "Ron" - Published on Amazon.com
This review is from: World Class Manufacturing: The Next Decade - Building Power, Strength and Value (Hardcover)
Mr. Schonberger hoists the flag of what he calls 'Customer Focused Principles'- with all due respect to Covey's 'Principles' -and waits to see who salutes. He is still waiting.
With much name dropping, plenty of abbreviations - see, I know the jargon, many cited 'conversations' - see I am scholarly, and many random and pointless narratives about various companies - see, I am really scholarly and connected, Mr. Schonberger manages to waste the readers time while managing to obfusticate the principle of Total Quality Management and Lean Manufacturing. I came away from reading the book saying 'So what is the point'. |
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