After an unexpected tricky patch with "really difficult people", I reached for Mike's book for reassurance. In doing so, the little light bulb on the cartoon version of me flashed brightly, as I caught visions of myself, my situation and possible solutions in the pages of this friendly resource. The beauty of the book is in its lightness and accessibility, as I quickly find the chapters that speak to me and allow the nuggets of sensibility to land full-force in my lap. Not only am I not alone in my struggle with "the enemy", I feel understood and valued for my point of view as a reader - in one easy sitting.