"a sound user-friendly guide to developing effective, communication and language techniques" "this book is excellent value and should be compulsory reading for all" Professional Manager March 2010 "Trust your instinct and read this book carefully - it will lead you through the storm" Business Executive May 2010 "The reader will be able to recognise how exactly they came to find these 'enemies' to be 'really difficult', deal with them and nip future situations in the bud before they become 'difficult'." Making Money Sep 09
Working With the Enemy
aims to help anyone who is dealing with conflict at work. It includes10 essential survival strategies, descriptions of the 15 toughest types of enemy and tips on how to transform your enemy situation.