Working with Emotional Intelligence [Paperback]

Working With Emotional Intelligence takes the concepts from Daniel Goleman's bestseller, Emotional Intelligence, into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their "emotional intelligence": a set of competencies that distinguishes how people manage feelings, interact and communicate. Analyses done by dozens of experts in 500 corporations, government agencies and non- profit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ, or expertise, for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self- assessment, self- control, initiative and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management and building bonds). Goleman includes many examples and anecdotes--from Fortune 500 companies to a non-profit preschool--that show how these competencies lead to or thwart success.

Unlike IQ, emotional intelligence can keep growing--it continues to develop with life experiences. Understanding and raising your emotional intelligence is essential to your success and leadership potential. This book is an excellent resource for learning how to accomplish this. --Joan Price --This text refers to an out of print or unavailable edition of this title.

'A rich source of insights into corporate life...Thick with anecdotes'

'Goleman explores how to develop raw emotional intelligence into emotional competency, which in turn can be used to turn difficult situations into rewarding ones' Independent

'Express your emotions at work and still be a success'

'What matters now is not our IQ, our training or expertise, but our people skills. And that's where emotional intelligence comes in.' --This text refers to an out of print or unavailable edition of this title.

Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? Daniel Goleman draws on unparalleled access to business leaders around the world and the thorough research that is his trademark. He demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise in this inspiring sequel.

This book represents an ongoing expoloration for me into emotional intelligence and its pratical implications. I welcome thoughts, stories, and reactions from readers, though I am not always able to respond to every letter. My personal e-mail address is goleman@javanet.com

Daniel Goleman, Ph.D., is CEO of Emotioanl Intelligence Services in Sudbury, Massachusetts. For twelve years he covered behavioural and brain sciences for 'The New York Times' and has also taught at Harvard (where he received his doctorate). In addition to 'Emotioanl Intelligence', his previous books include 'Vital lie, Simple Truths'; 'The Meditative Mind'; and , as co-author, 'The Creative Spirit'