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Working with Emotional Intelligence [Paperback]

Daniel Goleman
4.0 out of 5 stars  See all reviews (27 customer reviews)
RRP: 9.99
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Book Description

29 Jun 1999
Do you want to be more successful at work? Do you want to improve your chances of promotion? Do you want to get on better with your colleagues? Daniel Goleman draws on unparalleled access to business leaders around the world and the thorough research that is his trademark. He demonstrates that emotional intelligence at work matters twice as much as cognitive abilities such as IQ or technical expertise in this inspiring sequel.

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Product details

  • Paperback: 400 pages
  • Publisher: Bloomsbury Publishing PLC; New edition edition (29 Jun 1999)
  • Language: English
  • ISBN-10: 0747543844
  • ISBN-13: 978-0747543848
  • Product Dimensions: 12.9 x 19.8 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (27 customer reviews)
  • Amazon Bestsellers Rank: 7,279 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Daniel Goleman, PhD, covers the behavioural and brain sciences for the New York Times and his articles appear throughout the world in syndication. His latest book, Destructive Emotions: A Scientific Dialogue with the Dalai Lama, was published in January 2003. He has taught at Harvard (where he received his PhD) and was formerly senior editor at Psychology Today. His previous books include Vital Lies, Simple Truths; The Meditative Mind; and as co-author, The Creative Spirit. He was also a contributor to the business reference work, Business: The Ultimate Resource.

Product Description

Amazon Review

Working With Emotional Intelligence takes the concepts from Daniel Goleman's bestseller, Emotional Intelligence, into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their "emotional intelligence": a set of competencies that distinguishes how people manage feelings, interact and communicate. Analyses done by dozens of experts in 500 corporations, government agencies and non- profit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ, or expertise, for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self- assessment, self- control, initiative and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management and building bonds). Goleman includes many examples and anecdotes--from Fortune 500 companies to a non-profit preschool--that show how these competencies lead to or thwart success.

Unlike IQ, emotional intelligence can keep growing--it continues to develop with life experiences. Understanding and raising your emotional intelligence is essential to your success and leadership potential. This book is an excellent resource for learning how to accomplish this. --Joan Price --This text refers to an out of print or unavailable edition of this title.


'A rich source of insights into corporate life...Thick with anecdotes' -- Finacial Times

'Express your emotions at work and still be a success' -- Country Living

'Highly recommended' -- Irish Times

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Customer Reviews

Most Helpful Customer Reviews
93 of 96 people found the following review helpful
2.0 out of 5 stars Long on Anecdotes--But Short on Advice 17 Nov 2002
I began this book with great interest. With his excellent anecdotes, I quickly became fully convinced of the value of working with emotional intelligence. But instead of going on to make suggestions as to how a person could improve their own emotional inteligence, or how to help employees/managers in this area, he continued on and on with more anecdotes, clear until the end of the book. I didn't need any more convincing--I was already convinced by the first third of his book--I wanted him to give some advice about implementation, which he didn't give.
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44 of 46 people found the following review helpful
3.0 out of 5 stars Daniel, give us some techniques - please! 25 Mar 2000
By A Customer
This book covers Emotional Intelligence in a business context. It's similar in format to the first book, with lots of anecdotes. But again, contains no 'how to' techniques (some customer reviewers think it did - maybe they were reading between the lines or something). As a trainer of EQ development techniques, imagine my disappointment! This book will be most useful to managers commisioning or assessing EQ training.
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32 of 36 people found the following review helpful
5.0 out of 5 stars Packed With Knowledge! 16 Jun 2004
By Rolf Dobelli TOP 500 REVIEWER
Daniel Goleman followed up his bestselling classic Emotional Intelligence with this equally classic sequel that focuses on how emotional intelligence is applied in the workplace. Insightful and richly detailed, Goleman's work educates and inspires without ever sounding trite or sappy, like some annoying quick-fix scheme. If you are leadership bound and think success is all about strategy and technique, this will provide some very useful insights into what people really think about managing and being managed. The most intriguing sections focus on the application of emotional intelligence at work, but it would be pretty useful at home, too (if we could just get out of the office). If you think that you don't need to be more aware of the emotional undercurrents all around you, we warn that you need to read this most of all.
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35 of 40 people found the following review helpful
By tomot
Are you one of those people who feels there is something not quite "clicking together" both professionally and personally? Do people say you are "clever, knowledageable and confident" but you can't seem to gain a promotion?
This book will help you understand what makes the the differance... it is not a book full of breakthrough messages but a book of that demonstrates the importance of how our behaviour can act as an enabler for our own prosperity and even more rewarding, how our behaviour can make a positive differance in the lives of people around us, our work colleagues, our partners, our friends and our children.
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15 of 18 people found the following review helpful
By A Customer
I couldn't help thinking as I read this book that this is a guide for what parents should teach their chiildren and how parents should act to be good role models for their children. I agree that emotional intelligence can be learned and that the most successful leaders "have it". In fact, perhaps the high turnover that we see in senior executives today is that we are no longer willing to tolerate those without emotional intelligence. Many of the 25 emotional competencies are values that we see during interviews where we match the candidate' value to those of the company's. In effect, we are valuing their ability to work together at an emotional level. The good news is that based on this book and the many case studies, you do not have to be strong in all of the areas. WORKING WITH EMOTIONAL INTELLIGENCE also stresses the success of the optimistic, and goes beyond other books in explaining why this occurs. Finally, one critical strength of the emotionally intelligent is the ability to communicate with many people in many ways. I have just read THE 2,000 PERCENT SOLUTION which has a chapter on the inability to make progress without good communications and what good communications requires. Their other stalls also complement WORKING WITH EMOTIONAL INTELLIGENCE by describing the problems of not being able to accept new ideas or adapt to change or do what must be done. Combine learning how to increase your emotional intelligence with THE 2,000 PERCENT SOLUTION'S identification of where you are "Stalled" and how to make rapid progress and you are well on the path to being a successful leader in family and business.
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5 of 6 people found the following review helpful
5.0 out of 5 stars Excellent book! 11 Nov 1999
By A Customer
This book is extremely enlightening and well-written. If you have ever wondered how to become senior in your workplace, this book is for you.
During my education, I was convinced that success was proportional to intellect alone. This is not the case in 'the real world' however. In every company I've worked at the people at the top are not the brightest.
This book not only explains why this is often the case, but also teaches you how to boost your own EQ.
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3 of 4 people found the following review helpful
By Brown
It is full of anecdotes, insights and explanations, but I did struggle with reading it cover to cover partly because of the layout. I am glad I bought it, but be warned . . your learning style will heavily influence the impact this book and therefore potentially Emotional Intelligence(EI) has on you. For many attending an EI course would probably be a better starting place, since EI like Neuro Linguistic Programming (NLP) has lots to offer
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4.0 out of 5 stars Arrived promptly 7 Mar 2014
By San
Format:Paperback|Verified Purchase
Arrived promptly. In excellent shape though it is used. Kudos to the seller. Yet to read it but Daniel Goleman is very well known in this field. Cannot wait to start the book.
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Most Recent Customer Reviews
5.0 out of 5 stars A compelling book.
If you are not very emotionally aware this book is an eye opener, If your good with emotion this book is affirming in your beliefs and has interesting studies and incites for... Read more
Published 2 months ago by Loco Caballo
5.0 out of 5 stars fascinating read
I'm doing a Leadership and Management course and as part of an assignment I had to write about Emotional Intelligence. Read more
Published 2 months ago by Michelle, Newcastle
2.0 out of 5 stars Terrible and painful read
The general idea of the book makes sense, and it is a good introduction to considering emotional intelligence and the role it plays; however, the authors structure isn't... Read more
Published 4 months ago by Boffinboy
I know this is a classic, but there are now more up to date and practical books which cover the same information without all of the example stories, some of which are interesting,... Read more
Published 6 months ago by Sarah Miji
1.0 out of 5 stars return issue
this book was not right for the right choice and i tried to return it but twice it came back and i was away for 5 weeks and then the date of return had expired. Read more
Published 7 months ago by Deepikaa Shiromany
5.0 out of 5 stars Best self-mastery book to assist one's career
Dr. Goleman's book enriches our mind to a great extent. His findings from decades of research across various sectors carries immense amount of valuable information which can assist... Read more
Published 11 months ago by Rakesh R Nadig
4.0 out of 5 stars Interesting
Very interesting book. Easy to read and informative. Like the writing style as the theory is not wrapped up in too much pointless information.
Published 12 months ago by C. Corton
3.0 out of 5 stars not as expected
The book came fast but yellow pages and look very old not as good as i though... cover a bit rip...
Published 14 months ago by Luc Bouchard
3.0 out of 5 stars Working with emotional intelligence
I bought this booking wanting an easy to understand format but found the book quite studious. It is not a self help type of book.
Published 15 months ago by RITA SMITH
3.0 out of 5 stars Good, but it could have been four times shorter
I found completing this book to be a real chore.

The author spends the first 30 pages informing us how important emotional intelligence if for businesses - then spends... Read more
Published 18 months ago by M. REID
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