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Working the Crowd: Social Media Marketing for Business [Paperback]

Eileen Brown
4.4 out of 5 stars  See all reviews (23 customer reviews)

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Book Description

22 Nov 2010
Engaging with social media such as Facebook, YouTube, and Twitter is now a key part of global business communications. Blogs, microblogs, social networking and social news sites have become the new tools for effective marketing and sales. This book is an excellent resource for anyone planning a social media strategy or individual campaign. It includes: specific sites for various types of networking and engagement; blogs and microblogs; online presence and creating a social media brand; brand perception and reputation; legal issues; connecting to a global audience; job recruitment via social media; how different age groups interact online; viral marketing; creating brand advocates and how they can broadcast the message; future predictions.


Product details

  • Paperback: 178 pages
  • Publisher: British Computer Society (22 Nov 2010)
  • Language: English
  • ISBN-10: 190612471X
  • ISBN-13: 978-1906124717
  • Product Dimensions: 17 x 0.9 x 24.4 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (23 customer reviews)
  • Amazon Bestsellers Rank: 145,520 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

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Review

Brown's varied experience and analysis of both the small and large businesses need for social media makes her advice stand out from the crowded field - and told in the lively voice those hearing her via social media channels have come to know and love. As a business person, you already know how to work a crowded room - learn here how to extend your company and your brand across the Internet. --Betsy Aoki, Senior Program Manager, Social Media, Microsoft

ileen has created a masterpiece here in unravelling the complexities, acronyms and challenges presented by the ever-changing world of social media. Whether for the individual, small business or corporation, Working The Crowd demystifies how social media can be used to network, communicate, forge business partnerships and gain or share knowledge, backed by Eileen's years of experience in technology and networking. --Sarah Speake, Industry Director, Technology, Google UK

Eileen Brown blends extensive real world business experience with in-depth social media knowledge to create a unique and valuable guide. --Professor Sue Thomas, Institute of Creative Technologies, De Montfort University

ileen has created a masterpiece here in unravelling the complexities, acronyms and challenges presented by the ever-changing world of social media. Whether for the individual, small business or corporation, Working The Crowd demystifies how social media can be used to network, communicate, forge business partnerships and gain or share knowledge, backed by Eileen's years of experience in technology and networking. --Sarah Speake, Industry Director, Technology, Google UK

Eileen Brown blends extensive real world business experience with in-depth social media knowledge to create a unique and valuable guide. --Professor Sue Thomas, Institute of Creative Technologies, De Montfort University

About the Author

Eileen Brown began her career in the Merchant Navy and was Shell Tankers' first female Deck Officer. She then took charge of a container shipping line before managing Microsoft's IT Professional Evangelist team. She is now CEO of Amastra Ltd, where she works on companies' social media strategy and online branding.

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

Most Helpful Customer Reviews
10 of 11 people found the following review helpful
Format:Paperback
As a business person, you may already know how to work a crowded room - now you must learn to extend your company sparkle and your brand across the Internet!

Often social media books are written outside the corporate walls, from pie-in-sky viewpoint of the visiting consultant, or solely with one corporate viewpoint or experience (or let's face it, largely about the United States) . Eileen Brown's varied experience and analysis of both the small and large businesses' need for social media makes her advice stand out from the crowded field - and told in the lively voice those hearing her via social media channels and live audiences have come to know and love. As an IT evangelist for Microsoft she made technology approachable and engaging while winning an international readership - now she expands upon the business dynamics as well as the technologies businesses can use for success.

From the early advent of blogging to the use of social games for business aims, Brown takes the reader step by step through this complex subject. Whether promoting your own personal brand (remember to put your social network identities on your business card!) or being the spokesperson for a billion-dollar business (and having to contain PR backlash), business readers will find useful nuggets throughout.
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7 of 8 people found the following review helpful
5.0 out of 5 stars Demystifying Social Media 14 Dec 2010
Format:Paperback
Eileen Brown's book is going to be my handbook for social media. I have already started following her advice to create my social media strategy (chapter 3) and update my on-line brand (chapter 6). 'Working the Crowd' is packed full of helpful advice but more than that has demystified for me the myriad of choices between different tools and networks. I love her social media tools flowchart which helps you decide which channels to use and the helpful check-lists and guidelines scattered about the book. Most of all I love the fact that in spite of all the 'odd' terminology associated with the subject, this book is written in plain English.
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1 of 1 people found the following review helpful
2.0 out of 5 stars Not for anyone already working in social media 14 Aug 2012
Format:Paperback|Amazon Verified Purchase
I've worked as a social media manager for some time now and I found this book to be a bit of a pointless slog. It's someone pretty much describing the internet to you in rather boring terms. I was expecting it to be more strategy focused from the title, but it really didn't deliver anything other than a short-sighted overview of existing applications. I also got the impression that this isn't someone with their finger on the pulse.

I'd recommend this book to anyone who is unfamiliar with social media from the outset and particularly those representing themselves (read: middle-aged motivational speakers). Very little value for professionals currently managing a brand online.
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Most Recent Customer Reviews
5.0 out of 5 stars A good, practical guide to using Social Media in Business
This is a good, practical guide to using social media in business and the challenges for businesses to create a coherent plan in the face of the ever changing nature of social... Read more
Published 4 months ago by A. McLachlan
2.0 out of 5 stars Not as good as they are saying
Although I occasionally found some good information and advice, this is a book that has no structure and no real depth. Read more
Published 5 months ago by Asp K
5.0 out of 5 stars Working the crowd - 1st Edition A good overview
Social media Marketing for business - Eileen Brown has managed to take the mystery out of Social Media Marketing. Read more
Published 11 months ago by colin K
5.0 out of 5 stars An excellent resource about Social Media Marketing!
Having read many marketing books in order to familiarise myself with Digital Marketing, this has been one of the best resources I have come across. Read more
Published 11 months ago by Astra P.
1.0 out of 5 stars Some good advice but lacks focus
I read this book after Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks) and... Read more
Published 13 months ago by Peter Skelton
4.0 out of 5 stars demystifycation of the social media
very useful as a guide book for the novice and the experienced user of social media applications. An eye opener
highly recommended reading for all those planning to use social... Read more
Published 13 months ago by Samira
5.0 out of 5 stars An Invaluable Resource!
We bought this book back in February and it has been an absolutely invaluable resource. It has changed the way that we engage with our fans and followers on a variety of Social... Read more
Published 13 months ago by Helena Hill: 49digital
5.0 out of 5 stars Working The Crowd
Thoroughly enjoyed "Working The Crowd". Reading this book feels like you are having a conversation with Eileen as the writing style is pragmatic, easy to understand and is littered... Read more
Published 14 months ago by Jacqueline Christie
5.0 out of 5 stars A Straight Forward Guide to B2B Social Media
Finally, I found a book that lays out a strategy for B2B digital marketing effectively. The Author goes to great lengths to explain things step by step , and in plain English. Read more
Published 17 months ago by Scott Blatchley
5.0 out of 5 stars Essential reading if you have, or want, an online brand
In the 21st Century the marketing and sales model has changed. From telling customers what you think they want to know (and attempting to influence them at the same time); to a... Read more
Published 21 months ago by PJB
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