The track was on offer so I bought it and it arrived from Amazon fine. Unfortunately one broke within a month. Amazon ordered another without problem, but after four months it was declared 'unavailable' notwithstanding the fact that it was still available from other retailers on a 'fulfilled by Amazon' basis. I wrote an email asking for an Amazon Gift Code for £10 in order to buy it from one of the other retailers and received a 'no' (completely ignoring my rights under UK consumer law to be put back in the position that I would have been in if the product hadn't broken). I asked for a phone-back to actually talk to someone - the call back came but it was for 'Kindle support'! The lady wanted me to explain the problem - it became apparent that she couldn't understand English very well. She then transferred me to 'product support' where I ended up speaking to someone who really couldn't understand English - not even the order numbers - I actually speak with a fairly BBC-ish voice so I have no idea how people with even the slightest accent manage. She couldn't even comprehend the problem - she thought that I wanted to buy a £10 Gift Code! Next a supervisor who had no idea of English consumer law, although he had something 'in front of him' (I have a law degree so I do know the relevant law). He said that Amazon have a 'no-compensation' policy. He didn't accept the concept of compensation under English law. All these people were in a call-centre in the Philippines. I asked that an English manager call me 'no can do' was the response, only someone from here!
At the end of the day I could not believe that Amazon wanted to be so difficult about this. It was a clear case of compensation to put me back in the position that I had been in if the item had not broken (over which there was no dispute). I have spent many hundreds if not thousands of pounds since 2002 - 108 orders so far in 2011, so I was pretty disgusted at the response.
Bottom line - Amazon is fine if they have the item and it's a good price. It's fine if you want a replacement or refund for a faulty item. It's very bad if you want compensation where the price has gone up and they can't fulfill the order. It's very, VERY, bad if you actually want to speak or communicate with someone, because all that you'll end up doing is wasting your time. This was a cheap item, but it was a point of principle. If you want to buy something expensive which might go wrong consider looking for a better price from an English shop. The call wasted 52 minutes of my time, much of which consisted of 'parrot' phrases which I doubt the person saying them understood - ABSOLUTELY DISGUSTING CUSTOMER SERVICE!