I ordered the boots through amazon, everything went well. there was a leaflet inside the package giving 15% off when ordering through their website. i did order 2 more pairs of boots from them direct. only one pair delivered. i emailed them and the 2nd pair was delivered 1 week later.
Then, i need to return one pair for the next size up. on its website, it says confirmation will be given and it may take 2 weeks. now it's been more that 3 weeks and have confirmed with royal mail about the return. i therefore emailed them again. no reply for days. 2nd email sent, replied days after but totally ignored my enquiry. it simply said 'customers are welcomed to return the products'. 3rd email has now been sent for days and still no reply.
i then searched on the internet and found out some other shoppers have the same experience with this company and are still waiting for delivery weeks after complaining to them.
My advice is: no matter how good it sounds, how cheap or comfy the shoes are, DON'T BUY FROM THEM. You will risk losing your money.
update: i've been visiting the shop's facebook. yesterday, there were quite a few people, all with the same experience as mine, leaving message and queries regarding their undelivered orders / replacement after weeks long waiting. some said they couldn't get through to their email/phone. today, i visited its facebook again. not to my surprise, all the negative messages have been removed.