@Graspee: Was it known in advance that you would not be able to play for a few days after getting your game? Was it known in advance that there was a serious chance that you play for 15-30 minutes and upon a server glitch all that progress is lost?
Please provide links published (by Blizzard, and before launch date) to the above points. Yeah, didn't think so either.
I didn't know the service was going to be awful throughout Week 1 (not just day one). I dispute the notion that you should "expect" to suffer poor service with a new game, even if Blizzard are your favourite games company. Server capacity planning is hardly rocket science these days, online games are everywhere, and load testing is something I'd expect to be conducted in testing. Just because other companies don't deliver what customers have a right to expect (and just because Blizzard are good people) doesn't mean we should suck it up - these people are not doing us a favour by letting us buy their game. You deserve better, and so I do. Sure, Blizzard have a right to protect their rights, but you and I have a right to the product we've purchased. Thoughout Week 1, I had my game interrupted due to server inadequacies. It's only a game, but it's a game I've paid for and expect to play when I want. Interesting aside : I admit I've not been thorough, but I've found no mention on North American sites of the issues we've experienced in Europe.
If its ok for a company to provide a poor/no service after I've paid them because "its the first week" is it ok if I don't pay them for the game (whilst playing it) until I feel the service is good enough?
Funny enough I don't think Actiblizz would be happy to be on the bottom side of that relationship.
Not be able to play for "a few days after getting your game" ? Total fabrication. The servers were down for a few hours ON ONE DAY, and it was staggered by region so you could make a character on US server when EU was down or vice versa if you really wanted to play.
And if you're angry about losing a measly amount of progress like 15-30 minutes then you need to reassess your priorities or something.
I hardly think we'd be seeing the levels of complaint if we'd all just missed just 15-30 mins! Though I'm beginning to think that last post might be tongue in cheek, to wind up those of us who were so frustrated. Sadly, I couldn't get in despite repeated attempts all through Day 1. Got in for 25 mins on Day 2 and it kicked me out due to server overload. I couldn't log back in. Bit longer on Day 4, didn't bother at all on Days 5 and 6. Since then I've been kicked out 3 times due to server issues. My girlfriend's experience was so bad, she hasn't gone back (£30+ i could have saved - we used to play D2 on LAN together). It _is_ improving, but Blizzard owe us all an apology for the poor service and failure to address these issues in testing. And need to learn some lessons about how to run online services better, to maintain credibility and grow. They will not prosper by relying on niche fandom, they could do much better for themselves and us. I remain a fan of Blizzard and their excellent game design approach, they are a company I have followed since Watcraft I. I hope they learn from their mistakes and sustain the progress they have made in the past few days.
The rampant 1-star reviews are *slightly* annoying (as are the fanboy unqualified 5-star reviews). What drifts into the realm of *extremely* annoying is the people that are going through this thread rating any posts that don't agree with their point of view as 'unhelpful' just so that these posts eventually hidden so it looks like their opinion is the consensus. It's childish, douchey and completely unhelpful to people like me who are considering buying the game and are actually looking for a balanced range of opinions.
I've been in touch with Amazon regarding the rampant 1-star reviews and they are aware of the issue. I was promised they would clear out some of the worst "reviews" so hopefully we'll see some change soon.
Excuse me, are you stupid? You think that knowing the bad points of a game before buying it detracts from those being bad points?
- Always online - (RM)AH revolving item drop adjustments - Crap servers - Crap server security that lead to hacked accounts (Obviously no fault of the user since even with the use of the Authenticator the protection was bypassed)
The gameplay is not awful, I'll give you that... but the bad points are bad points. Doesn't matter if people do research or not prior to buying the game and then complain about the bad points, they were there from the start and warrant Diablo 3 a 1-star rating for not following up to its predecessor of over 10 years ago.
"You think that knowing the bad points of a game before buying it detracts from those being bad points?"
Obviously not. However, knowing in beforehand the game is played online and utilises Battle.net should come into mind when deciding to purchase the game. If you feel so strongly against Battle.net and the "crap servers" then perhaps this isn't the game for you?
"- Crap server security that lead to hacked accounts (Obviously no fault of the user since even with the use of the Authenticator the protection was bypassed)"
Have people actually had their accounts compromised even though they had an Authenticator attached? Can you provide a proper source for that or do you base that statement on hearsay?
"they were there from the start and warrant Diablo 3 a 1-star rating for not following up to its predecessor of over 10 years ago. "
That's ridiculous. There are enough good points with Diablo 3 that I don't think 1 star is fair. It's not as good as the hype has told us but that doesn't mean it's 1 star.
If I may add to what DK Lind said about hacked accounts, the statistics Blizzard have are indicating that the only reason people with authenticators are still getting hacked is because they utilise rubbish passwords.
well there is another reason, there are several types of authenticators, and right now, the weakest is the dial in authenticators, a blue was made aware of this, and said he would pass this onto a senior, but it seems anyone that uses the dial in authenticators may not be as secure as one may have hoped for
the dial in version is for US citizens only, as for the post about them not been effective, I can't find it, as I can't remember which site I got the info from, but there is an app that you can also download for some smart phones, that also can act as an authenticator, but from what I know, the dial in version isn't secure as the physical one that you can buy from their store, or the app you can download for some phones, I will try and find the source if I can. but blizzard have also been deleting a lot of topics on hacking and the like, so the post in question may or may not still exisit anyway
I mean do you have the source where a blue says he will pass it on to his superiors. I don't believe you're lying but it's hard to judge anything from claims that aren't backed up with anything solid. I didn't know about this dial-in authenticator but the FAQ says: "An account hacker would need to have access to your phone and know your PIN". This means that anyone with dial-in is in the danger zone should he make that phone call where it's likely someone maliciously wants to take the phone and knows the PIN. Usually, from what I've seen in the past, it boils down to siblings or friends doing it to each other as "revenge" for something.
I have both sets of authenticators; one for my keychain and one on my smartphone. Naturally this means I have two accounts at Battle.net which, by your logic, should make me 200% more susceptible to a "hacker" than random Joe with just one account. However, I still don't believe for a second that any of my accounts are in the danger zone as long as I'm not clicking on any random malicious links or give away my security details to anyone in my close vicinity. These sort of hacker problems occured every time Blizzard released a new WoW expansion and it will continue to happen as long as there are people who want to steal other accounts.
It's definitely getting better. Servers much more stable this week, and have had some good sessions. For those who played Diablo 2, it's not as dark or edgy, it seems a lot more linear (go here, do that) and the game balance is rather skewed (far too easy on normal). Despite that, this is a faithful update of a game classic. Great hack-and-slash fun if not ground-breaking. I remain dismayed by Blizzard's customer service, which suggests the company will remain limited to a loyal, niche market (as evident in this thread). But if you're repaired to accept that limitation, don't think this is a game for people obsessed with authenticators and wot not. It's a simple, fun game and might now be worth buying.
now it seems, because of the dial in version, this is not a safe version to use, and does not work for D3, as for the other two types,. mobile phone app / physical version, I dont know about them, but it might still be possible for a hacker to get in, probably weak passwords or keyloggers, but the reports of hacked accounts are steadly growing
hope that answers the question, about the dial in version not been safe
Let us, for argument's sake, say that it's true. Let's assume the dial-in authenticator is unsafe and shouldn't be used by gamers. What does that have to do with us; if Europeans can't use the dial-in authenticator then we shouldn't worry about our own safety. Many of us are using the smartphone or keychain authenticator and those who don't should. There is a good reason why banks are using it for their online banking system.
I can't check the links at present but I will look at them later.
but not just the dial in, version, there are reports in that thread that those with the phone / physical ones have been hacked, but this is down to keyloggers, but still, blizzard have pretty much denied that there hasn't been any accounts been hacked with people using an authenticator, but this is not the case either
---------------------- Kaltonis The "hacking" ("compromising" is probably a better word, since no real "hacking" is going on) being seen in D3 is no different than what World of Warcraft players have been seeing for five years or so. The sad thing is, if no one bought game currency (gold, credits, whatever) from these third-party companies, then essentially no account compromises would be occurring. Compromises not done by gold selling companies are very rare indeed. They strip one player to sell to another, because it's much more efficient than "farming" gold. They still farm some of course, but they do it purely with compromised accounts.
Unfortunately, these compromisers make a lot of money off of the practice (because players buy gold) and so they have a lot of resources to use to try to get your password from you directly, or through your computer. Some of their poorly translated phishing e-mails may be laughable, but their trojans, infected websites, etc. are not funny at all.
If you have the physical or mobile authenticator (both of which major banks use and charge $30+ for) the chances of you being compromised are very, very small. I've personally examined the MSInfo files of nearly all of the handful of WoW players who have actually been compromised through an authenticator, and the sheer number of backdoor programs and other malware on their systems has been mind boggling. Probably not coincidentally, these same people were also running a disturbing number of file-sharing and download programs, including ones which are commonly known to not be safe.
Again, compromising game accounts is a big business in some countries. They have people on their payroll who spread false rumors of "hacked through my authenticator" just to try to discourage people from using them. We charge $6.50 for the physical authenticator, because that's exactly what it costs us to make them. The mobile one is free because we don't have to pay a factory to build them. Use them, and enjoy your gaming without someone mucking with your stuff.
but up to now, blizzard have been pretty much saying, its 100% impossible for the account to be hacked with one attached, now a blue is saying its possible, still pretty low chance, at the end of the day, blizzard should make the password system a lot better,
still, its a shame this is forcing people to jump through many hoops to play a game, it shouldn't have to be this way
Well, this still doesn't mention anything about the keychain and the smartphone authenticator, just that there is a slight risk with the dial-in in certain circumstances. It's not more of "jumping through hoops" than using online banking is. So far nobody can see any benefits from playing it online because everyone is so focussed on the negative aspects.
They have additional problems in that they crow about "the biggest first day release in teh worldz!!".
If they can't handle that, and IN ADDITION they build infrastructure that cannot handle the number of people buying the game and wanting to play, then they don't expect the game to be anywhere near the big seller that they proclaim in PR copy.
I.e. if they build up for 1 million players, then they must be expecting only a million players.
British Airways don't call out how many passengers they have by adding passengers unable to get on the flights because it's over booked, do they?