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Who Cares?: One Family's Shocking Story of Care in Today's NHS Paperback – 16 Feb 2007


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Who Cares?: One Family's Shocking Story of Care in Today's NHS + Nursing Calculations, 8e (8th Edition)
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Product details

  • Paperback: 320 pages
  • Publisher: Original Book Co; 1st edition (16 Feb. 2007)
  • Language: English
  • ISBN-10: 1872188079
  • ISBN-13: 978-1872188072
  • Product Dimensions: 15.3 x 2.1 x 23.4 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (25 customer reviews)
  • Amazon Bestsellers Rank: 319,573 in Books (See Top 100 in Books)

More About the Author

Amanda Steane was born in Coventry in 1957, middle sibling of five. Grew up and met her husband at 17yrs, became sales director and a mother of two in her twenties, until life was shattered by the NHS in the ninety. Fought back and is now an author, international speaker and business woman.

Product Description

Review

Every hospital manager and doctor and nurse in the country should be made to read this painful book --Former head of The Patients' Association

About the Author

Paul's story is told by his wife Amanda. She was by his side every day and kept a written record of what was happening to Paul and many other patients in today's NHS

Customer Reviews

4.8 out of 5 stars
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Most Helpful Customer Reviews

9 of 9 people found the following review helpful By Rachael Millward on 2 April 2008
Format: Paperback
As another review said, this book should be made required reading for anyone involved in care in any way - be that as a nurse on a hospital ward, a support worker in a residential home or a doctor doing home visits. It outlines what should be basic knowledge for all carers, and how easily it can be missed - and the dire consequences that follow.

Amanda and her family are very brave and courageous to speak out and stand up against the NHS, and having been to a lecture given by Amanda, it is to her credit (and Paul's) that her experiences have not tainted her view of most people who work within the NHS - she just wants to educate them.

Buy one for yourself, and one for the ward......just like I did!
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5 of 5 people found the following review helpful By Dr. Peter Davies TOP 1000 REVIEWERVINE VOICE on 28 July 2007
Format: Paperback
This is an excellent book. Uncomfortable reading for professionals such as me. Mr Steane was let down by lack of basic care in the NHS. This book describes exactly what was missing.

The image that will stick with me is the gap between the chief exec and glossy brochures talking about "best care all round" and the reality of patients not getting the care needed to keep them clean, fed and hydrated.

This book is an indictment of the NHS, and I suspect others could give similar accounts. I am grateful to Amanda Steane for writing this clear account. I doubt the NHS will learn any lessons from it. Sadly cases like this will happen again.

Anyway doctors, nurses, managers and patients will benefit from reading this book and I recommend it.
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4 of 4 people found the following review helpful By Tinkabelle on 5 Mar. 2008
Format: Paperback
I bought this book after meeting Amanda in person and listening to her story, as a nurse just starting out beginning of my career it broke my heart to think that the simplest of nursing care was ignored. This book should be give to all student nurses to make them think about the job ahead of them, and to all healthcare professionals so mistakes like this do not have again. The book is just as powerful as Amanda telling the story herself, this book and Amanda has made me think about my own nursing practice. To the person that awarded this book one star I would like you to meet Amanda and listen to her tell this story and then say take this book with a large pinch of salt. This book is a must read for anyone working in the healthcare profession.
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3 of 3 people found the following review helpful By Mrs. M. I. Marshall on 23 Nov. 2007
Format: Paperback
This book ought to be read by all who are about to enter hospital. It is compulsive reading and to all the doubters I would say wait until it happens to you. My husband became paraplegic due to the inappropriate removal of an epidural catheter. His Intensive Care notes disappeared from the face of this earth. The doctor left the country - a family bereavement.My husband developed pressure sores and MRSA and was confined to bed and totally isolated. I consider this book to be a true reflection of what happened and I applaud Amanda Steane for bringing this to the public's attention. I only wish I had her courage.
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9 of 10 people found the following review helpful By David (manchester) on 7 Mar. 2007
Format: Paperback
This story gripped me, did this really happen? I have to find out. What a complete waste of a very brave man,the destruction of a family, I can't believe that repeated attempts by Amanda were ignored, by so called professional people.I need to know more about this very brave family, what are they doing today?How did it all turn out legally? What are they doing today? please don't leave us like this, wondering if anyone paid the price, PLEASE.
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2 of 2 people found the following review helpful By Mrs. S. J. Suddick on 22 Oct. 2008
Format: Paperback
I had the honour of meeting Amanda Steane at a Royal College of Nursing seminar. I have to say I was horrified at her story and awe struck by her commitment and passion to help stop what happened to her husband from happening to anyone else. Not only has she written a clear and honest account of what happened she also gives seminars to nursing staff and students around the world.

This should be on the reading list of any pre registration nursing training as it delivers a powerful message, not only about the importance of hydration but also the devastation caused when things go wrong.
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1 of 1 people found the following review helpful By K. Walker on 1 May 2008
Format: Paperback
I saw Amanda present at RCN congress and decided to buy this book.
I was in tears as a student nurse that people who have been admitted into our profession would treat someone in this way. Amanda was an inspriring presenter and encouraging current and future nurses to change things rather than condeming all of us. I don't know if I would have the strength to be so positive if the NHS had done this to my family.

The 1 star reviewer has completely missed the point..many of our patients are dyslexic, illiterate or simply cannot spell medical terms..and why should we expect them to? it is not their specialism..our hospitals should be approachable, listening, caring and at the very least safe for their patients. I dearly hope that you are not a healthcare worker as reducing this book to grammatical errors demonstrates an extreme lack of empathy that chills me.
Its a privilege to nurse..I hope in my training I dont meet anyone as callous and careless as Paul's nurses, and if I ever do this book will remind me to challenge and fight that behaviour to get the best for patients every time,
Best wishes to Amanda, thank you for sharing your story.
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11 of 13 people found the following review helpful By B. Siviter on 31 Oct. 2007
Format: Paperback
Another reviewer was very negative about this book and doubts the credibility of this author as she can't spell warfarin. That reviewer missed the point entirely. This book is about in essence a man who died because a nurse neglected to give Mr. Steane a drink of water. This book deserves more than the one star it was grudginly given- it deserves the entire sky at night. The story broke my heart- as a nurse, I thought of all those times I wasn't as attentive as I could or should have been- and it made me commit to be a better more thorough nurse. The story is credible, if you have experience in healthcare (anmd story telling)- as I do (I bet you do too, One-star-reviewer, but I hope its in veterinary science), you can see the progression... you can see the story unfold- and its not in it's spelling- its in the heart of this young man, a father of two brave sons, whose life was destroyed by systematic neglect. I bet the nurse involved could spell warfarin... but that didn't matter because she didn't care. Same with Ms. One Star Reviewer.... she can spell, but she didn't feel a thing. All the more shame for her. If you are a nurse, or a healthcare professional, or someone who can influence care, read this book. Expect spelling errors and a raw, truthful story that reflects the love and dignity of a wife and mother as she watches her husband slip through her fingers because the NHS failed them both.
This should not be missed- and should be required reading for all NHS staff. The story is tragically too true for far too many people: most nurses are good hardworking people, but the other gift the story gives is the power in speakign up, refusing to accept what you are told when you know its wrong- just as I have done with Msz One Star Reviewer.
Ms.
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