Well, i bought Tabtech Moo9s from Wendy Lou, i cant connect to the web, contacted Wendy, and the response is eye opener!!! this is the best company i have ever dealt with, i buy a lot on line, i am scared every time i send the order in the event it can go wrong,not so with this excellent company, WELL DONE WENDY LOU, all out there use this company!!!!!!!!!!!!!!! Terry Brown.
I have returned the tabtech- order number: 202-6455961-5279529 to you and you still have not given me a refund or even emailed me since you last said you would, or replied to any of my emails. What is going on?
I am afraid that I am on a family holiday at the moment and have no service or internet connection. At the moment, I am trying to get a signal on top of a hill through my phone. Please email rather that deal through these forums as the skeleton staff remaining do not know to look here to offer assistance.
It may be that they do not have your email so please email again.
You should have put in place system that would enable Michelle to resolve this issue and futrther to this using the forum is the correct place as it allows other customers to see if the company is incompetent at dealing with customer support as you have clearly demonstrated.........!!!
The system is in place - we have left staff dedicated to refunds, returns and order processing.
I have checked the emails and can see none from Michelle that have gone unanswered so have asked her to email again. Also, there is an auto responder telling anyone who sends an email that the management are on holiday and that their quieries will be dealt with normally - possibly not as fast as would be expected normally from Wendy Lou ltd but still as fast as can be expected from an online retailer.
According to Amazon, this forum is for discussin about the product. Sellers are not expected to participate here as it is for customers. The fact that we DO aprticipate here as mucgh as we can shows how much we DO care about our clients.
"as it allows other customers to see if the company is incompetent at dealing with customer support as you have clearly demonstrated"
That, M Perks, is a singularly unfair comment. I wouldn't give my time to support this retailer if I thought their own customer service was lacking, believe me. If you look at the advice I've given in these discussions you'll see I have committed to making sure WL customers can get all the help they need (and I'm an Android novice) - I do this of my own free will and without remuneration, so a little bit of latitude, please.
I would like to point out, for the avoidance of doubt, that I have reviewed the emails from Michelle Hedley (actually ordered in the name of Dawn Smith) and all were responded to quickly by my staff. Also, the tablet only arrived with us on the 5th July (the day that this comment was made) and we refunded same day too - I don't think service like that is offered anywhere else to be frank even with management on hand to assist, let alone be on holiday.
Not trying to get at Michelle - just wanted to make people aware of the situation as she has not updated this thread with the outcome.
I am grateful for Michelle / Dawn choosing us in the first place and I hope she is, also, given the speed of our seervice when our competitors are quoting 7-30 days to process refunds.
Hello fellow users, ive had my tablet from Wendy since june the seventh, i had to ask Wendy Lou for replacement it came overnight!! most kind, i love the tablet but it will not now hold a charge, it works like a dream connected to power but the battery is dead, i honestly dont know what to do, Wendy Lou is trying to make a living from her sales she has already replaced one unit, can anyone advise, many thanks Terry brown.
Hello Wendy, I like the way you answer your customers problems in such a personal way and I feel bad writing to you when you are out of the office and hope you are enjoying the holiday anyway... I'm writing reluctantly to you here because as usual with these megafirms like Amazon it's so hard to get a reply that cannot be done by their pressing a button number to send a preset response to you.God help you if your problem is not on their lists!! And it was a surprise to find you on this space. Briefly I got my Tabtech today-good service- and no reason not to be happy with my new toy, except the earth pin on the power supply arrived broken even though it was carefully wrapped in bubble sheet. No option is given at Amazon of course as usual, (one they hadn't automated!), and I am simply not going to return the whole thing running into town to the Post Office and waiting days for my toy back! Hoping then maybe you could send me one from stock...? No rush,- take a few days more holiday- you deserve it as far as I can guess ! Jim Bent.