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What to Do When You Become the Boss: How New Managers Become Successful Managers Paperback – 1 May 2014

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Bob Selden is a student of behaviour. He believes that the words and language we use not only impact our relationships with others, but also the way in which we behave. Recent research tends to support this belief. For example, studies at the Universities of Heidelberg, Neuchatel and Zurich (2007) show that when young male drivers hear male type words (such as "tough" and "rough") they automatically increase their speed, whilst hearing female type words (such as "pink" and "lipstick") leads to a reduction in their speed.

Likewise, can the words a manager uses impact both his or her people relationships and behaviour? His book "What To Do When You Become The Boss" enables Bob to illustrate how this concept can help managers improve both their effectiveness and relationships with critical stakeholders. It also provides the opportunity for Bob to pass on many of the management models, theories and practical tips that he has picked up over a long and varied management career.

Bob Selden survived his first new manager's role in banking to eventually develop into a senior manager responsible for the career development of hundreds of other managers. During this growing process, and later as an organisational development consultant, trainer and coach, he learnt what works and what doesn't work when managing others. "What To Do When You Become The Boss" is the result of his learning which he is determined to pass on to help other new managers during their initial growth spurt.

Bob is an Australian who until recently, lived in Liestal, Switzerland with his wife Anita, a senior manager in a large multinational organisation. As well as consulting to various organisations on 5 continents, he coaches on the Mobilizing People program at the International Institute for Management Development in Lausanne, Switzerland. Bob also facilitates on programs such as the Middle Manager Development program at the Australian Graduate School of Management in Sydney, Australia.

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