Customer Reviews

5.0 out of 5 stars
5 star
4 star
3 star
2 star
1 star
What is Six Sigma Process Management?
Format: PaperbackChange
Price:£6.99+Free shipping with Amazon Prime

Your rating(Clear)Rate this item
Share your thoughts with other customers

There was a problem filtering reviews right now. Please try again later.

0 of 1 people found the following review helpful
on 15 May 2006
Few books capture the process engineering approach taken by Motorola's wafer fabrication engineers in the mid-1980s. Process excellence lies at the heart of both Six Sigma and the Toyota Production System for the simple reason that Motorola learnt much from its joint venture with Hitachi and later on the Cherokee project with Toshiba. Why is a process perspective so important? Because everything is process and each process step depends on a previous process step? Unlike most other books on the subject, Hayler and Nichols correctly identify the importance of external and internal customers, the use of 'enabling' value-added steps, and Kai-zen - making each step right. Whether or not someone uses the DMAIC improvement process, Six Sigma tools, the 3 Ms, Work-Out, or "bread and butter pudding" the goal is the same - to improve business performance.

(Andy Urquhart ex-Chairman Motorola Six Sigma Steering Committee Austin, Texas)
0CommentWas this review helpful to you?YesNoSending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Send us feedback

How can we make Amazon Customer Reviews better for you?
Let us know here.

Sponsored Links

  (What is this?)
Read How To Improve BPM Automation & Decision Management w/ IBM Now!
Get Certified with an Online Leader in Six Sigma Education 100% Online!
Business Process Management Ready for Fast Data & IoT?