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on 15 May 2006
Few books capture the process engineering approach taken by Motorola's wafer fabrication engineers in the mid-1980s. Process excellence lies at the heart of both Six Sigma and the Toyota Production System for the simple reason that Motorola learnt much from its joint venture with Hitachi and later on the Cherokee project with Toshiba. Why is a process perspective so important? Because everything is process and each process step depends on a previous process step? Unlike most other books on the subject, Hayler and Nichols correctly identify the importance of external and internal customers, the use of 'enabling' value-added steps, and Kai-zen - making each step right. Whether or not someone uses the DMAIC improvement process, Six Sigma tools, the 3 Ms, Work-Out, or "bread and butter pudding" the goal is the same - to improve business performance.
(Andy Urquhart ex-Chairman Motorola Six Sigma Steering Committee Austin, Texas)