In past years many companies created their own Web sites, but how many are taking this opportunity to improve their relationship with their customers? Not so many because they do not know or do not apply the nine essential principles presented by Evan I. Schwartz in his book: Webonomics. You will say this book is more than 5 years old, means around 35 years in Internet time, and may no more be useful for actual World Wide Web marketspace in 2002.
Basic principles stay still valid, that means that the Web remains the place for interactivity, customer positive experience, self-service, and personalization. So, why many Web sites are not giving the opportunity to interact? May be because their roots in the industrial age slow them to understand deeply the ninth principle exposed in this book: agility rules-Web sites must continually adapt to the market.
When technology is becoming the driving force to interact with your customers and no more a means to solve business problems, Web strategy is asking to be proactive, to be at the edge. Intrusive mass media with their continuously diminishing returns need to extend impact with the Web to link qualified and interested consumers and give them enough information and interactive tools to move them to think to become buyers.
Exposing your company on the Web is the low step when getting results must be the reason to move to the World Wide Web marketspace. Much richer interactive information than in a brochure is becoming the rule to make sure to gain interest from your customers The common number of pages seen is not an effective criteria compared to the frequency of coming-back to your Web site. Creating a relationship and better a community must be a real objective when setting up a Web site, even if it is not an easy task.
World Wide Web is a new economic environment and is asking new strategic approaches to consumer who is regaining control based on his own interactive experience.
If you think World Wide Web marketspace is not your concern, even if you discover everyday that your competitive advantages are shrinking, and that a new small aggressive company coming from nowhere starts to take some of your customers by adding information value to your offer, you had better to reconsider your position.
Competition is moving from marketplace to marketspace and you must be convinced that it will be preferable to understand the 9 principles presented by Evan I. Schwartz in Webonomics to make sure to survive in this new competitive environment.