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By completing your purchase, you agree to Audible's Conditions of Use and Privacy Notice.

Last Revised Wednesday, August 6, 2014.

The Audible Service Conditions of Use

THE AUDIBLE SERVICE

Audible Limited and its affiliates (“Audible”) are pleased to offer a service that permits users to discover, purchase, receive and play digital spoken word audio entertainment (“Audible Content”) through Audible's websites, including audible.co.uk, and its applications for mobile devices (collectively, the “Audible Service”). If you use the Audible Service, you accept these conditions of use (“Conditions of Use”). Please read them carefully. In addition to the Conditions of Use, you will also be subject to (1) the Audible Purchase Terms & Conditions, which govern any purchase you make through the Audible Service, (2) the Audible Plan Terms, which govern your enrollment in any Audible membership plan, and (3) any other policies, guidelines, terms and agreements posted on, or otherwise made available to you through, the Audible Service (collectively, the “Terms”). If these Conditions of Use contradict such Terms, the Terms will control.

PRIVACY

Please review our Privacy Notice">Privacy Notice, which also governs your visit to Audible.co.uk, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you use the Audible Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on or through the Audible Service. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

COPYRIGHT

All content included in or made available through the Audible Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and Audible Content, is the property of Audible or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content accessible through the Audible Service is the exclusive property of Audible and protected by United Kingdom and international copyright and database right laws.

TRADEMARKS

Audible, audible.com, audible.co.uk, AudibleListener, AudibleManager, AudibleReady, Audible Studios and other graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Audible Service are trademarks or registered trademarks of Audible in the European Union and other jurisdictions. Audible's trademarks and trade dress may not be used in connection with any product or service that is not Audible's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Audible. You may not use any Audible logo or other proprietary graphic or trademark as part of a hyperlink without express written permission from Audible. All other trademarks not owned by Audible that appear in the Audible Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Audible.

PATENTS

One or more patents owned by Audible apply to this Site and to the features and services accessible via the Site. Portions of this Site operate under license of one or more patents. Click here">Click here to see a non-exhaustive list of applicable Audible patents and applicable licensed patents.

LICENSE AND ACCESS

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Audible or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Audible Service. Additional license terms may be found in the Terms. This license does not include any resale or commercial use of the Audible Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Audible Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any applicable Terms are reserved and retained by Audible or its licensors, suppliers, publishers, rightsholders, or other content providers. Neither the Audible Service nor any part of it may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Audible. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Audible without express written consent. You may not use any meta tags or any other "hidden text" utilizing Audible's name or trademarks without the express written consent of Audible. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of audible.co.uk so long as the link does not portray Audible, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Audible logo or other proprietary graphic or trademark as part of the link without express written permission.

You may not misuse the Audible Service. You may use the Audible Service only as permitted by law. The licenses granted by Audible terminate if you do not comply with these Conditions of Use or any applicable Terms.

YOUR ACCOUNT

As a registered user of the Audible Service, you may receive or establish one or more passwords and accounts ("Audible Account"). If you open a new Audible Account and you have an account with Amazon.com or Amazon.co.uk using the same email address, your account information from your Amazon account will be used to establish your account at Audible. If you register a Kindle tablet device and do not already have an Audible Account, you will automatically be assigned an Audible Account using your Amazon credentials. If you use the Audible Service, you are responsible for maintaining the confidentiality of your Audible Account(s) and for restricting access to your computer(s) or device(s), and you agree to accept responsibility for all activities that occur under any of your Audible Accounts. Audible does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Audible Service only with the involvement of a parent or guardian. Audible reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

We may permit visitors to post reviews, comments, photos, and other content; send messages and other communications; and submit suggestions, ideas, comments, questions, or other information. You agree that any content you contribute and any communications you send using means we provide will not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a message or other content. We reserve the right (but not the obligation) to remove or edit such content, but we do not regularly review posted content.

If you do post content or submit any material to us, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Audible and its sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Audible for all claims resulting from content you supply. We reserve the right (but not the obligation) to monitor and edit or remove any activity or content. Audible takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Audible respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

PRODUCT DESCRIPTIONS

Audible attempts to be as accurate as possible. However, Audible does not warrant that product descriptions or content available through the Audible Service is accurate, complete, reliable, current, or error-free.

AUDIBLE SOFTWARE TERMS

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with the Audible Service (the "Audible Software").

OTHER BUSINESSES

We may offer content from parties other than Audible and may permit parties other than Audible to provide services or sell products through the Audible Service. We may also provide links through the Audible Service to the websites of affiliated companies and certain other businesses. We are a distributor, not a publisher, of any materials we offer from third parties and are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals, the content we obtain from them or the content of their websites. Audible does not assume any responsibility or liability for the actions, product, and content of any third parties. You should carefully review their privacy statements and other conditions of use.

REMOVAL OF AUDIBLE CONTENT OR OTHER MATERIALS

We reserve the right to remove or disable access to any Audible Content or any other materials posted to or otherwise displayed through the Audible Service, including any Audible Content that violates or otherwise allegedly infringes on the copyright or other intellectual property, proprietary, or other rights of any person, company or other entity. We will not be liable for the removal of or disabling of access to any Audible Content or materials.

TERMINATION

Your right to use the Audible Service will automatically terminate if you violate these Conditions of Use or any other Terms. In case of such termination, we may terminate your access to the Audible Service without notice and you will not receive a full or partial refund of any fees already paid. Our failure to insist upon or enforce your strict compliance with the Conditions of Use or any other Terms will not constitute a waiver of any of our rights.

TERMINATION OF AUDIBLE SERVICE

Our business may change over time and we reserve the right to modify the Audible Service. We also reserve the right to suspend or discontinue the Audible Service or your use of the Audible Service, in whole or in part, at any time with or without notice and without liability to you. In the event that we exercise such right, you may be entitled to a full or partial refund, in our sole discretion, if you are a member of an Audible Plan (as defined in the Audible Plan Terms) or with respect to any purchase you've made.

LOSSES

Audible will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Audible Service, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Audible Service or when a contract for the sale of goods by us to you was formed. Audible does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

APPLICABLE LAW AND DISPUTES

By using the Audible Service, you agree that these conditions are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our Terms. We reserve the right to make changes to the Audible Service, these Conditions of Use and any Terms at any time. Your continued use of the Audible Service following any changes will indicate your acceptance of such changes. If you do not agree to a change, you must immediately stop using the Audible Service. If any Terms or these Conditions of Use are deemed invalid, void, or for any reason unenforceable, that condition or term shall be deemed severable and shall not affect the validity and enforceability of any remaining condition or term.

DEFAMATION CLAIMS

Because Audible lists thousands of products for sale on the Audible Service and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Audible operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the Audible Service contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, Audible will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.



Audible Purchase Terms and Conditions

Any user may purchase Audible Content on an "A La Carte" basis. Audible members also may purchase content using membership credits in accordance with the terms set forth in the Audible Plan Terms. By making a purchase through the Audible Service you agree to be bound by these Audible Purchase Terms and Conditions.

Purchases of Audible Content

  1. Audible Content License. When you purchase Audible Content, Audible grants you a limited, revocable, non-exclusive, non-transferable license to download or stream such Audible Content to your computer and/or other device(s) solely for your personal, non-commercial use. You agree to not otherwise copy, reproduce, distribute or use the Audible Content other than as expressly set forth herein. You will not sell, transfer, lease, modify, distribute or publicly perform the Audible Content in any manner and you will not exploit it commercially. You agree to not modify, reverse engineer, decompile or disassemble the Audible Content, or otherwise tamper with the Audible Content or create any derivative works therefrom.
  2. Pricing. With respect to all A La Carte purchases, except where noted otherwise, any list price displayed represents the full retail price listed on the Audible Content itself, as determined by Audible, or as suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. Prices are subject to change at any time in Audible's sole discretion. Audible cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we may at our discretion cancel your order.
  3. Delivery of Audible Content. All Audible Content you purchased will be delivered to your Audible Account.
  4. Risk of Loss. Once we have made Audible Content available to you, you will bear the risk of loss for completing any download of Audible Content after purchase and for any loss of Audible Content you have downloaded, including any loss due to a file corruption or a device or hard drive crash. Purchased Audible Content will generally continue to be available in your Audible Account but may become unavailable due to possible content provider licensing restrictions or other reasons, and Audible will not be liable to you if Audible Content becomes unavailable for further download. You will not receive a full or partial refund of any fees already paid in such situations. Accordingly, we encourage you to download Audible Content promptly after purchase and to make a back-up copy. If you are unable to complete a download after having reviewed our online help resources, please contact Audible customer service.
  5. Payments. You must have a valid payment instrument, such as a credit card or other permitted payment method, on file in your Audible Account in order to use the Audible service. If you are using your Amazon account to access the Audible Service, your default payment instrument will be the default payment instrument you use for purchases from Amazon. If you want to designate a different payment instrument, you must change your authorized payment instrument information online at the "My Account" section of the Audible Service.
  6. Payments. You may cancel your order for purchase of Audible Content within 14 days from the date of your purchase for a full refund by contacting Customer Care, unless you have started to download, stream, or listen to the Audible Content. Once you start to download, stream or listen to the Audible Content, you cannot cancel your order, and you will not receive a full or partial refund for your order. By placing an order to purchase Audible Content, you acknowledge and agree to this.
  7. Subscriptions. Any user may purchase subscriptions to recurring content such as newspapers and magazines on a monthly basis or other recurring basis depending on the recurrence of the content ("Subscriptions"). If you purchase a Subscription, you will be charged the full price of the Subscription at the beginning of the Subscription term. Subscriptions may be purchased on an A La Carte basis or by members with credits. With respect to any Subscriptions purchased on an A La Carte basis, if you cancel your Subscription within 14 days, you will be entitled to a full refund. After 14 days, you may be entitled to a refund before the initial term has expired depending upon whether there is a shorter Subscription available for the relevant Audible Content. You will be obligated to pay based upon the Subscription term length closest to the number of months your Subscription was active. For example, if you signed up for a 12 month Subscription and wish to cancel after 5 months, then: (A) if a 6 month Subscription term is available, you would be charged for a 6 month Subscription and refunded the difference between the 12 month and 6 month Subscriptions, or (B) if only a 12 month term is available, you would be charged for the 12 month Subscription.


Audible Terms and Conditions for Gift and Promotional Codes and Vouchers

Gift Audiobooks, Gift Certificates, Gift Memberships and Promotional Claim Codes are subject to the following additional Terms and Conditions. By purchasing any Gift Audiobook, Gift Certificate or Gift Membership, or by redeeming a Promotional Claim Code, you agree to be bound by these Terms and Conditions.



Audible Gift Audiobooks
  1. Term and Uses. Audiobooks purchased as gifts ("Gift Audiobooks") will be presented to the recipient in the form of a claim code redeemable for the Gift Audiobook. Gift Audiobooks must be redeemed at www.audible.co.uk or its mobile store ("audible. co.uk" or the "Site") and may be used only for the applicable audiobook given. Claim codes for Gift Audiobooks do not expire and are not subject to any dormancy fee or other fees for non-use. If the recipient already has the Gift Audiobook in his or her My Library or the Gift Audiobook is not available in the recipient's country, at the time the recipient redeems the claim code for a Gift Audiobook, the recipient will receive a credit good towards the purchase of a different audiobook of equivalent value on audible.co.uk. If the Gift Audiobook has a value of more than one credit, the recipient will receive the number of credits equal to the Gift Audiobook's value. Credits given to the recipient in exchange for the claim code for a Gift Audiobook do not expire and are subject to the Audible Purchase Terms and Conditions. Recipients must have or open an Audible account to redeem a claim code for a Gift Audiobook. Audible may, in its discretion, advise the purchaser when the claim code for a Gift Audiobook has been redeemed by the recipient in the purchaser's "Account Details" section of the Site.
  2. Limitations.
    1. Redemption codes for Gift Audiobooks may not be redeemed at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Redemption codes for Gift Audiobooks cannot be exchanged for other Gift Audiobooks, Gift Cards or Gift Memberships.
    3. Redemption codes for Gift Audiobooks cannot be resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law.


Audible Gift Certificates
  1. Term and Uses. Gift certificates ("Gift Certificates") will be presented to the recipient in the form of a redemption code or in the form of a physical card containing a redemption code. Gift Certificates have no expiration date and are not subject to any dormancy fee or other fees for non-use. Gift Certificates must be redeemed at audible.co.uk and may be used towards A La Carte purchases of audio content only. From time to time, Audible may allow you to redeem Gift Certificates for other products and services, in Audible's discretion. The full amount of any purchase will be deducted from the Gift Certificate balance, up to the total funds available on the Gift Certificate. If a purchase made with a Gift Certificate exceeds the amount of the Gift Certificate, the balance must be paid by another payment method accepted on the Audible Service. Gift Certificate recipients must have or open an Audible account to redeem a Gift Certificate. To view Gift Certificate balances, Gift Certificate holders should visit the "Account Details" section of their Audible account on the Site. If a Gift Certificate purchaser has an Audible account, Audible may, in its discretion, advise the purchaser when the Gift Certificate has been redeemed by the recipient in the purchaser's "Account Details" section on the Site.
  2. Limitations.
    1. Gift certificates may not be redeemed for the purchase of products at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Gift Certificates cannot be used to purchase other Gift Certificates, Gift Audiobooks, Gift Memberships, or Promotional Codes (each as defined below).
    3. Gift Certificates cannot be reloaded, resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law. Unused Gift Certificate balances in an Audible account may not be transferred.


Audible Gift Memberships
  1. Term and Uses. Memberships purchased as gifts ("Gift Memberships") will be presented to the recipient in the form of a redemption code redeemable for the Gift Membership. Redemption codes for Gift Memberships must be redeemed at audible.co.uk and may be used only for Audible memberships. Prior to being redeemed by a recipient, redemption codes for Gift Memberships do not expire and are not subject to any dormancy fee or other fees for non-use. Once redeemed, Gift Memberships expire at the end of the applicable membership term. For example, if the Gift Membership is a three month membership, the Gift Membership will expire three months from the date the recipient redeems the membership. Gift Membership recipients must have or open an Audible account to redeem the Gift Membership. To view Gift Membership balances and status, gift members should visit the "Account Details" section of their Audible account on the Site. If a Gift Membership purchaser has an Audible account, Audible may, in its discretion, advise the purchaser when the Gift Membership has been redeemed by the recipient in the purchaser's "Account Details" section on the Site.
  2. Limitations.
    1. Redemption codes for Gift Memberships may not be redeemed for memberships at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions..
    2. Redemption codes for Gift Memberships cannot be used to purchase other Gift Memberships, Gift Audiobooks, Gift Certificates or Promotional Codes.
    3. Redemption Codes for Gift Memberships cannot be resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law. Unused Gift Membership balances in an Audible account may not be transferred.
  3. Applicability of Audible Plan Terms. The Audible Plan Terms appliy to Gift Memberships and is hereby incorporated into these Terms and Conditions. The terms and conditions of a Gift Membership are the same as those of Audible's other membership plans, with the following exceptions:
    1. After a Gift Membership ends, any unused credits included in the Gift Membership that are not used during the Gift Membership period do not roll-over, unless the member joins a regular Audible membership plan prior to the expiration of the Gift Membership. Only gift membership credits that have accrued as of the date the gift member joins a regular Audible membership will roll-over. If a gift member joins a regular Audible membership prior to the end of the Gift Membership period, any credits included in the Gift Membership that have not have yet accrued will not roll-over.
    2. Gift Memberships may be cancelled by calling 0800 496 2455 or +44 (0) 203 356 6218 (International). Unused balances and credits on Gift Memberships will expire upon cancellation.


Audible Promotional Claim Codes
  1. Term and Uses. Promotional claim codes ("Promotional Codes") are for promotional use only and are void where prohibited by law. Promotional Codes must be redeemed at audible.co.uk. Promotional Codes expire as indicated on the terms transmitted with the Promotional Code. If redeemed for an audiobook credit, the credit may expire after a certain period of time, as indicated on the terms transmitted with the Promotional Code. Promotional Codes may be subject to additional terms and condition presented with the Promotional Code. Promotional Codes recipients must have or open an Audible account to redeem Promotional Codes.
  2. Limitations.
    1. Promotional Codes may not be redeemed at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Promotional Codes cannot be used to purchase other Promotional Codes, Gift Audiobooks, Gift Certificates or Gift Memberships.
    3. Promotional Codes cannot be resold, transferred for value, redeemed for cash or applied to any other Audible account, except where required by law. Unused Promotional Codes in an Audible account may not be transferred.


Vouchers
  1. Term and Uses. From time to time, Audible may, in its sole discretion, give rewards in the form of vouchers to existing Audible account holders ("Vouchers"). Vouchers may only be redeemed at audible.co.uk and are redeemable for Audible content only. Audible will deposit a Voucher directly into the account holder's account and will send the recipient an email stating that the Voucher is available. When the recipient makes a purchase on the Site without using membership or other credits, Vouchers will be the first payment method used towards the purchase amount. The full amount of any purchase will be deducted from the Voucher amount, up to the total funds available. If a purchase made with a Voucher exceeds the amount of the Voucher, the balance will be automatically charged to the credit card Audible has on file for the account holder. Vouchers expire as indicated on the terms transmitted in the notification e-mail. The value of a Voucher will be determined by Audible in its sole discretion.
  2. Limitations.
    1. Vouchers may not be redeemed for the purchase of Audible content at audible.com, audible.de, audible.fr or any other website operated by Audible, Inc., its affiliates, or any other person or entity, except as indicated by these Terms and Conditions.
    2. Vouchers cannot be used to purchase Gift Audiobooks, Gift Certificates, Gift Memberships, or Promotional Codes.
    3. Vouchers cannot be resold, transferred for value, redeemed for cash or applied to any other account, except where required by law. Unused Voucher balances in an Audible account may not be transferred.


General Terms
  1. Losses. audible.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Site, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Site or when a contract for the sale of goods by us to you was formed. audible.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.
  2. Fraud. Audible will have the right to close customer accounts and bill alternative forms of payment if a fraudulently obtained Gift Audiobook, Gift Certificate, Gift Membership, Promotional Code or Voucher is redeemed and/or used to make purchases on the Site.
  3. Resale. Resale of a Gift Audiobook, Gift Certificate, Gift Membership, Promotional Code or Voucher or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited.
  4. Other. Gift Audiobooks, Gift Certificates, Gift Memberships, Promotional Codes, and Vouchers and their use on the Site are subject to the Site's Conditions of Use, available at www.audible.co.uk/terms, and Privacy Notice, available at www.audible.co.uk/privacy. Audible reserves the right to change these Terms and Conditions from time to time in its discretion. Generally, changes to these Terms and Conditions will apply to products issued after the date the changes take effect, as indicated at the top of these Terms and Conditions; however, changes to comply with applicable law may apply retroactively to products issued before such date. Gift Audiobooks, Gift Certificates, Gift Memberships, Promotional Codes, and Vouchers are subject to verification. For any questions concerning your Gift Audiobook, Gift Certificate, Gift Membership, Promotional Code, or Coupon Voucher please call 0800 496 2455 or +44(0)203 356 6218 International or visit audible.co.uk.


Audible Plan Terms

Audible offers various membership plans ("Audible Plans") for using and paying for the Audible Service. Audible Plans are subject to the terms below and those disclosed through the Audible Service. Membership in an Audible Plan is nontransferable.

  1. Audible Membership Plans. Audible Membership Plans are automatically renewable on a monthly or yearly basis, depending on the plan, until terminated by you or us in accordance with these Audible Plan Terms. Audible will charge your default payment instrument the applicable membership fee on your renewal date. If your default payment method is declined for any reason, Audible may charge any payment instrument on file with your Amazon account.
    1. Number of Audiobooks. The 1 Book Monthly, 2 Book Monthly, 12 Book Annual, and 24 Book Annual Plans are generally the same except that the number of Credits (defined below) that members receive under certain plans is greater.
    2. Annual or Monthly. Each of these membership plans is available either on a monthly or annual basis. Audible will charge the applicable monthly or yearly fee for such membership plan on the member's monthly or yearly renewal date, depending on which plan the member selects. Annual members will receive the entire year's credits at the start of their membership and upon any renewal. Monthly members will receive the applicable amount of credits each month.
    3. Rollover Members are allowed to rollover a certain number of unused Credits ("Rollover").
      1. Monthly Memberships. 1 Book Monthly members may rollover up to 6 unused Credits to the next month of membership and 2 Book Monthly members may rollover up to 12 unused Credits to the next month of membership. If in any given month a monthly member has more than the permitted number of Rollover Credits, the additional unused credits will automatically expire.
      2. Annual Memberships. 12 Book Annual members may rollover up to 6 unused Credits to the next year of membership and 24 Book Annual members may rollover up to 12 unused Credits to the next year of membership. If in any given renewal date a member has more than the permitted number of Rollover Credits, the additional unused credits will automatically expire.
  2. Committed Membership Plans. Certain members may receive a gift for joining in exchange for their commitment to remain a member for the period of time specified at the time of enrollment. Members who sign up to a committed membership plan and receive the gift benefit will have 14 days to cancel their membership plan, however, we will only issue them a full refund for membership fees if they have not used any Credits or used the gift benefit during those 14 days. If they have redeemed Credits or used the gift benefit within 14 days of signing up for a membership, we may withhold from their refund the value of the redeemed Credit(s) and the value of the used gift benefit. After 14 days, members will not receive a full or partial refund for any membership fees already paid and will not be able to cancel the plan prior to the expiration of the initial term of the plan. By signing up for a Committed Membership Plan, you acknowledge and agree to this.
  3. Trial Offers. Audible may, in its sole discretion, make available free or paid trial offers for a monthly or annual membership plan, the terms of which will be more fully explained on the Audible Service (a "Trial Offer"). You must have a valid payment instrument, such as a credit card or other permitted payment method, on file in your Audible Account in order to initiate a Trial Offer. Audible may request a temporary authorization from the financial institution issuing your credit card or other payment instrument in order to confirm the validity of the credit card or other payment instrument to verify your eligibility to participate in any Trial Offer. Any Credits issued in connection with a Trial Offer or Audible Content purchased with such Credits are issued and provided subject to such verification and may be revoked by Audible in the event that such verification fails. Upon expiration of the trial, you will automatically be joined into the related membership plan and Audible will charge your default payment instrument the relevant monthly fee or annual fee, as applicable. If your default payment method is declined for any reason, Audible may charge any payment instrument on file with your Amazon account. YOU MUST CANCEL YOUR MEMBERSHIP PRIOR TO THE END OF THE TRIAL OFFER TO AVOID CHARGES. Trial Offers are limited to one per household.
  4. Credits. Audible Plan members receive credits that may be used to purchase Audible Content on the Audible Service ("Credits"). Credits may only be used to purchase Audible Content. If you purchase Audible Content in excess of the number of available Credits under your Audible Plan, your default payment instrument will be billed the price for the applicable Audible Content. Credits include Membership Credits, Rollover Credits, and Complimentary Credits, as described below. Credits are nontransferable. Credits that do not rollover, expire in accordance with their terms.
    • Membership Credits. Membership credits are Credits that members receive on a monthly or annual basis.
    • Rollover Credits All members are permitted a certain number of Rollover Credits, as described above.
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We: How to Increase Performance and Profits Through Full Engagement (Unabridged)
 
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We: How to Increase Performance and Profits Through Full Engagement (Unabridged) [Audio Download]

by Rudy Karsan (Author), Kevin Kruse (Author), Lloyd James (Narrator)
5.0 out of 5 stars  See all reviews (3 customer reviews)

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  • Audio Download
  • Listening Length: 6 hours and 2 minutes
  • Program Type: Audiobook
  • Version: Unabridged
  • Publisher: Tantor Audio
  • Audible.co.uk Release Date: 10 Mar. 2011
  • Language: English
  • ASIN: B004RHEA4Y
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
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We live in a new world where work and life are blended as opposed to balanced, and feelings of financial security and entitlement are a thing of the past. Job satisfaction is at a record low, a crisis with far-reaching impact. For businesses, a disengaged workforce means lower levels of productivity and service, and ultimately lower growth and profits. For individuals, our emotions at work spill over to the other areas of our lives and take a toll on our health and relationships.

In We, Rudy Karsan and Kevin Kruse dig deep to reveal the nature of work in the modern organization and share the secrets for achieving full engagement at work, based on findings from over ten million worker surveys in 150 countries and also on their own experiences leading fast-growth companies. They show the inevitable linkage between the success of the individual and the success of the organization, and how both must come together to succeed. For managers and all professionals, We details the leadership behaviors that generate emotional buy-in and commitment from team members. Karsan and Kruse highlight the three factors that drive one's level of engagement the most:

  • Growth: Team members feel they are growing in their careers and learning new things.
  • Recognition: Team members feel that their ideas and accomplishments are appreciated.
  • Trust: Team members trust senior leadership and feel confident about the future.

We is an indispensable guide packed with solid research, case studies from innovative companies, individual stories of personal growth and achievement, and actionable steps that will both enhance your own engagement at work and transform your approach to leadership.

©2011 Kenexa; (P)2011 Tantor

Customer Reviews

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5.0 out of 5 stars
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Hardcover
Your job matters more than you think. In fact, it has a startling impact on all aspects of your life, including your happiness, your health, your weight, your life expectancy, your relationships - even the intimacy of your marriage and your children's behaviour at school! This is because work doesn't leave us when we leave the office. Our work-related emotions 'spill over' into other areas of our lives.

'We: How to increase performance and profits through full engagement' is not your typical business book. Yes, it covers employee engagement, leadership and how to increase productivity. But what really distinguishes this from the crowd is that it's also a book for individuals on how to achieve happiness at work.

This dual purpose - of looking at engagement both from an individual's perspective and from the point of view of a manager/employer - is very much deliberate as we're told that employees and their managers have a shared responsibility to work together if they are to bring about the desired state of full engagement.

The authors - Rudy Karsan and Kevin Kruse, both leaders of fast-growing companies - claim you can tell whether employees are engaged by how often they use the word 'We' (as opposed to 'they') when describing their employer. Hence the title of the book.

The authors chart a brief history of the changes that have occurred in the job environment and attitudes to work: from the creation of 'jobs' and 'managers' to the shift to a work-life blend.

For individuals, a key message is that it's unlikely you'll be satisfied in life if you aren't satisfied and engaged at work. Want to be happy with better health and a passionate marriage? Get a job that engages you!

To be engaged, you'll need passion, purpose and pay.
Read more ›
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By Robert Morris TOP 500 REVIEWER
Format:Hardcover
The term "full engagement" refers to a never-ending process rather than to an ultimate destination. Also, because people are not machines, they cannot be fully engaged (however defined) all the time indefinitely. In their Introduction, Rudy Karsan and Kevin Kruse suggest, "Being fully engaged means you are motivated to give the extra effort that advances the goals of your employer. Your job might be tough, and it might be stressful, but when you are fully engaged you [begin italics] want [end italics] to do it; you [begin italics] want [end italics] to go the extra mile." I agree. The most effective leaders throughout history activated, in fact ignited self-motivation in others. However, individuals can -- and should -- actively manage their lives and careers and should take full responsibility for the consequences of their decisions.

Much of the material provided in the book is based on research by Kenexa, a company of which Karsan is a co-counder and CEO; Kruse is a former partner. The research consists of employee engagement and opinion surveys each year that involves more then 10 million employees in 150 countries throughout the world. With regard to the book's organization, "Part One, Career-Life, covers the big picture of how work and jobs have changed over time and how critical they are to overall happiness...Part Two, The You in We, is written for the individual and suggests ways that you can actively manage your career, including finding your true purpose, ensuring the right cultural fit with your employer, and managing the growth of your career...Part Three, How Great Leaders Harmonize Teams, details how employers need to be both engaged and aligned to reach what we call harmonization...
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5.0 out of 5 stars Life/Work "Aha" Moments! 31 Jan. 2011
Format:Hardcover
The reality of life is that, for better or for worse, you spend much of your time there. And what this guide succeeds in doing is providing you with the nuggets of information that help you through that journey. In fact, what you learn from the very practical approach to the workplace are a great set of rules that one could interpret to one's one career and personal growth. Karsan and Kruse have succeeded in getting to the essence of what makes employees tick - and how to move down the organisation path. That's great - both for the employee - and the employer! This is a book for the Manager and the Employee, to help figure out the journey to success. In the current day and age, this is probably equivalent to a secret guide to not only keeping your job, but actually figuring out how you fit in - and thus enjoy your role in the organisation. In that regard, it's probably a guide to happiness! We all spend too much time at work - and so if we are there, it's best to understand how it really functions. Probably one of the best business books of 2011. Am I too early to say that?
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.6 out of 5 stars  27 reviews
10 of 10 people found the following review helpful
5.0 out of 5 stars If you're lucky enough to have a job, you have to read this book! 31 Jan. 2011
By Michael Dawson - Published on Amazon.com
Format:Hardcover
Your job matters more than you think. In fact, it has a startling impact on all aspects of your life, including your happiness, your health, your weight, your life expectancy, your relationships - even the intimacy of your marriage and your children's behavior at school! This is because work doesn't leave us when we leave the office. Our work-related emotions 'spill over' into other areas of our lives.

'We: How to increase performance and profits through full engagement' is not your typical business book. Yes, it covers employee engagement, leadership and how to increase productivity. But what really distinguishes this from the crowd is that it's also a book for individuals on how to achieve happiness at work.

This dual purpose - of looking at engagement both from an individual's perspective and from the point of view of a manager/employer - is very much deliberate as we're told that employees and their managers have a shared responsibility to work together if they are to bring about the desired state of full engagement.

The authors - Rudy Karsan and Kevin Kruse, both leaders of fast-growing companies - claim you can tell whether employees are engaged by how often they use the word 'We' (as opposed to 'they') when describing their employer. Hence the title of the book.

The authors chart a brief history of the changes that have occurred in the job environment and attitudes to work: from the creation of 'jobs' and 'managers' to the shift to a work-life blend.

For individuals, a key message is that it's unlikely you'll be satisfied in life if you aren't satisfied and engaged at work. Want to be happy with better health and a passionate marriage? Get a job that engages you!

To be engaged, you'll need passion, purpose and pay. The authors suggest ways to assess your strengths, find your true purpose, develop your own personal brand, grow your career, enhance your working relationships, identify your preferred culture and decide on the type of organization in which you should be working.

For leaders and managers, a key message is that your behavior has a far-reaching impact. You create the environment that enables individuals to either flourish or flounder. With a clever acronym, the authors highlight that GReAT managers focus on Growth, Recognition And Trust.

Using research from Kenexa - which conducts 10 million employee engagement/opinion surveys in over 150 countries each year - the authors reveal that there's a five-times greater difference in shareholder value between companies with the most engaged workers and those with the least. Yet they stress that engagement alone is not enough. You also need alignment to ensure everyone is heading in the same direction!

The book provides a toolkit of questions and action steps to help managers maximize engagement, align employees to the organization's goals, show recognition, make employees feel valued and enhance teamwork, communication and product/service quality, among other things.

With separate sections - and key takeaways - for individuals and managers, this is an eminently readable book that is filled with case studies, questions, actionable advice and links to exclusive online bonus content, including video interviews, audio files and activities.

Work should be enjoyable, fulfilling and engaging. If yours isn't, this book will challenge you to do something about it. But it will also support you along the way. You owe it to yourself to read this, particularly if you're a manager.
3 of 3 people found the following review helpful
5.0 out of 5 stars Excellent book for forward thinking managers ... 12 Aug. 2011
By RNS - Published on Amazon.com
Format:Hardcover
Goes against the grain of those who urge individuals to view their work and personal lives as separate worlds with defined boundaries that should be clearly respected by organizations and families. Proposes, instead, that "the idea that work and life are separate entities is an illusion," and urges readers to "stop striving for a work-life BALANCE, and begin to craft a work-life blend." They see this as a first step toward the individual assuming a shared responsibility for their career and their financial success.

With this view that one should "reject the false choice between work and life, career and family, and fun and money," Rudy Karsan and Kevin Kruse use examples from professional sports and elsewhere to discuss the shift in American society from pay-for-time to pay-for-performance (e.g. a bonus for hitting a certain number of home runs); from limited job choices to a variety of job choices (e.g. playing pro basketball while working on endorsement deals to the side); from holding one job for most of your life to holding multiple jobs at one time or over your career (e.g. playing pro ball while spending summers offering basketball camps); from "false security guarantees to shared responsibility for economic security" (e.g. loss of retirement benefits when the company goes bust, vs ownership interests).

Well-written, with a practical narrative style, it's a good, thought-provoking book that delves into what drives job satisfaction. For example, there's a good discussion of a study published in the British Medical Journal regarding links between work and mortality (e.g. "to see if your job could actually kill you") that revealed that "employees who were dissatisfied with their compensation, recognition and career opportunities had a BMI that was 0.6 higher that those who were satisfied with their rewards... and 2.4 times more likely to die from a cardiac event." Yipes ! That's right up there with cigarettes that make you 2 to 4 times more likely to develop heart disease!

Excellent book for forward thinking managers interested in developing the leadership skills that generate commitment and emotional buy-in from organization team members.

R. Neil Scott, MSLS/MBA
Middle Tennessee State University
3 of 3 people found the following review helpful
5.0 out of 5 stars This is *the* book that both employers and employees need to foster a sense of unity in the workplace ... 30 Jan. 2011
By D. Fowler - Published on Amazon.com
Format:Hardcover
In an economy where the job market is tight, both employers and employees need to restructure the way they think about the illusory belief that work and life are separate entities. Many times I've emailed people on weekends with a work related question and have been surprised when I've received an almost instantaneous response. Naturally I would think that they needed to get a life, but now realized they were fully engaged in their work as was I. There is no such thing as "entitlement" these days and instead of trying to balance our lives with work, we need to learn to blend them together. The "'We' approach is one that says stop striving for a work-life `balance,' and begin to craft a work-life `blend.'" (p. 26) Of course if you are a clock watcher and have your eyes on that second hand as it approaches five o'clock you do need to get a life ... and a new job.

Your job, on one level, defines who you are and "it should be easy to see how one's employment plays a critical part in who you are and how you experience life." (p. 36) You'll learn about the spillover and crossover effects of your job and how they impact your life and the lives of others, specifically that of your family. If you think that you "leave work at the office" you might just want to rethink that platitude after reading about the psychological effects of work satisfaction or dissatisfaction on the family dynamic. Did you know that "only 45% of workers in the United States were satisfied with their jobs?" (p. 213) Probably no big surprise there and almost everyone is aware of the divorce rate here in the United States.

As we learn to craft a work-life blend we also learn that both the employer and employee need to blend into "We" in order to become "truly engaged at work." This book is not written for one, but for both and each will take away material that will strengthen the bond, fully engage both parties, increase performance, profits, and provide an enriching environment to thrive in. For example one statement claims that "... the factors that had a substantial effect on levels of satisfaction were the intrinsic factors, such as having autonomy, utilizing one's strengths, learning new things, and having control over how to get the job done" is one of many adages to assist both the employer and employee on their journey to becoming fully engaged on the job. (p. 49)

If you are a square peg in a round hole in your chosen profession you can still be successful, but most likely you are not engaged. You'll learn that "to get that deep feeling of engagement in your career, you need to find the intersection--the bull's-eye--of three important things." ... passion, purpose, and pay. (p. 58) Hey, no one said it was easy and in fact it's a downright tough thing to accomplish. You'll learn the value of having a BHAG (a "big hairy audacious goal") and can use it as the "North star for your path." In this book you'll also learn about how to ferret out the archetype of companies. Can I become fully engaged in this type of work? Is this person going to fit with our company?

Oftentimes people feel as if they are adrift on the high seas in a rowboat when it comes to work issues, but WE can come together as our work-life blend comes together and WE can become more fully engaged with our work. You can learn to be the CEO of your career. "The power of knowing your style and the culture of your employer is that it gives you a model to work in and language to navigate with." (p. 101) You'll learn how to create a `personal career board, how to network, you'll learn about the importance of personal research and development, and discover little vignettes like the importance of educational levels. Employers will learn about leadership, harmonic teams, how to spot an engaged employee, disengagement , what exactly employee engagement means (p. 165), the value of recognition, trust, and many other facets of engagement that can add to employee satisfaction and the bottom line.

This is *the* book that both employers and employees need to foster a sense of WE in the workplace. I must admit that most business books I read are boring and redundant, as they snatch material from other books in order to simply sell a book and not an idea. I was so fully engaged in this book I spent a couple of days reading it. There are "Bonus Material" sections on this book's website that can be accessed by passwords given in this book. I watched one and it was excellent, but I might recommend that people read the book from cover to cover and then go back to watch the videos as they absorb the material. The book is realistic, impressive, and based on solid research. This opinion-based book was formulated by experienced men who "listened" to millions of workers who answered questionnaires. In the introduction Tony Hsieh states that "Our ultimate goal is to create a culture of happy, engaged, and productive employees." Yep, I think this book has the right formula!

This book courtesy of Kevin Kruse.
3 of 3 people found the following review helpful
5.0 out of 5 stars Not another tome of inspiring workplace tales. Full of real data and tools. 28 Jan. 2011
By AJ - Published on Amazon.com
Format:Hardcover|Verified Purchase
If you're looking for one of those business books where every chapter starts with some thought-provoking story about how some individual or company came to some profound revelation that forever changed their career destiny or bottom line, you should probably find another book to read. While Karsan and Kruse do share more than a few useful anecdotes from their time as business leaders, they also pack this book full of worksheets, surveys, and tools that push the reader to actually apply what's being taught. Better yet, the stuff being taught didn't just fall out of their heads, it's supported with loads of data and research. Have a pencil handy while reading We: How to Increase Performance and Profits through Full Engagement, because you're going to want to take notes.
2 of 2 people found the following review helpful
5.0 out of 5 stars How do Nice Guys Finish; Last? Happy? Productive? First? 3 July 2011
By Bob Dog - Published on Amazon.com
Format:Hardcover
This is the unusual business book that talks about all the nice things people can do to succeed in business. By definition, it asks the reader to expand her/his vision to include more than just the profit motive to include good behavior, helping others, and job satisfaction. The reader has to suspend her/his actual experiences in the workplace with ambitious, self-serving, and immoral corporate policy and supervision. But its difficult not to be attracted to the vision of the authors - a happy and productive workplace - accomplished by open minded, altruistic, and honest policy and supervision.

Some of the highlights for me included 1.) the "Your Kind of People" chapter, which examines the relationship between individual and corporate culture, 2.) the "GReAT managers Focus on Growth, Recognition, And Trust" (Doesn't every business book have to have several catchy acronyms?) and 3.) The three Ps, "Passion, Purpose and Pay." Again, for all three, to feel the full effect, its important to suspend some reality. To get the full effect you need to imagine 1.) there are always plenty of jobs available in the perfect industry that matches my individual cultural values, 2.) that someday I will actually have a supervisor who cares about my career goals, and 3.) that in this economy I will be able to realize my objectives for pay AND passion/purpose without making huge sacrifices in one or the other.

Personally, I have always followed the policies in this book for the departments I control, when I have the power to determine the culture. Its definitely much more fun, and its amazing what subordinates will do when they have the freedom to make decisions and control their environments.

Typically, for books like this to actually have an impact, people with the power need to decide one of two things. A.) that caring about other people can make me more powerful or wealthy, or B.) that caring about other people is the right thing to do.

With the profit motive as powerful as ever business today (its a matter of survival), its important for the authors to make the point that treating people with integrity will increase profits, and/or middle managers will benefit when the departments they control are managed with integrity. I'm not sure they accomplished this goal. Managers who don't care about their subordinates except for the footing/traction provided by their backs, probably aren't going to be interested in this book.

I can imagine companies where this book could be selected as the "corporate culture book of the year." We had a new one of these every year at P&G; "Seven Habits," "W. Edwards Demming," etc. etc. But unless management truly internalizes the messages and begins to trust employees, its risks making the workplace even more cynical than it already is. Ask yourself why the movie 'Office Space' still such a huge hit, and why its main character, 'Mr. Lundberg' is still such a wonderful stereotype?

The best quote (of many) in this book is the one at the beginning of chapter 4, "The thing I have learned at IBM is that culture is everything." (Lou Gerstner, former CEO, IBM). I have heard this said most often in this way, "The only ongoing competitive advantage is corporate culture." So there can be no doubt the authors are barking up the right tree. But does corporate america have the patience or depth of character to get it done?
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