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Water Off a Duck's Back: How to Deal with Frustrating Situations, Awkward, Exasperating and Manipulative People and... Keep Smiling!
 
 
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Water Off a Duck's Back: How to Deal with Frustrating Situations, Awkward, Exasperating and Manipulative People and... Keep Smiling! [Paperback]

Jon Lavelle
4.4 out of 5 stars  See all reviews (24 customer reviews)
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Water Off a Duck's Back: How to Deal with Frustrating Situations, Awkward, Exasperating and Manipulative People and... Keep Smiling! + Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases) + Dealing with Difficult People UK Edition): 24 Lessons for Bringing Out the Best In Everyone
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Product details

  • Paperback: 303 pages
  • Publisher: Blue Ice Publishing; Reprint edition (1 Jan 2010)
  • Language English
  • ISBN-10: 0955956404
  • ISBN-13: 978-0955956409
  • Product Dimensions: 21.3 x 13.7 x 2 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (24 customer reviews)
  • Amazon Bestsellers Rank: 5,165 in Books (See Top 100 in Books)

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Jon Lavelle
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Product Description

Review

"One of the best personal development books
we've come across for some time." -- David Bowman - Managing Director, Anglo-American Books (June 2009)

Review

"The psychological equivalent of an end of the day double gin & tonic... `Water off a Duck's Back' will change your life!"

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Customer Reviews

Most Helpful Customer Reviews
40 of 40 people found the following review helpful
Best Ever Buy 24 Jun 2009
Format:Paperback
I bought this book because I was having some `difficulties' with a person at work, and it was recommended to me by a friend who had recently read it.

I have to say I was sceptical that a book could solve my problems, particularly knowing how difficult this person was. However, chapter by chapter, light bulbs kept going on in my head as I recognised some of the tricks and underhand ways of communicating that this person was using with me and my colleagues - it was like I was discovering his secrets of persuasion and manipulation on every page!!!!!

This book is such a revelation, well it certainly was for me, and I have already shared some of its contents with my work pals.

The best thing about this book is that the author gives lots of tricks and what he calls `counter-tactics' which means I've been able to push back in a really effective way. It's also great fun to be able to play someone at their own game, and just understanding how someone has up until now manipulated you or situations is half the battle. OK not every tactic will work every time, but I've been amazed at how it's shifted the power balance back in my favour, and I feel so much more in control.

The author even signed the book before sending it (he asked first if I wanted it signed) which was a really nice gesture.

Thank you Jon, you've written a gem here, and it's helped me no end - in fact I'm going to read it through again as I'm sure in my page turning enthusiasm there will be other things in there that I will have missed first time around.
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24 of 24 people found the following review helpful
Excellent read !!! 20 Jun 2009
By Hambone
Format:Paperback
This is a self-help book that REALLY works!

Unlike some books that talk a lot about theory, or esoteric intricacies of NLP (Neuro Linguistic Programming), the author has achieved the rare feat of producing a book that takes the very best of what actually works in practice, the most powerful and useful tools, and packaged them together in one easy to read and easily accessible book.

The structure, which clearly identifies more than 100 tips, tactics and techniques will also appeal to pragmatists who want to know exactly how to apply the tools quickly, easily and effectively in the `real world'.

Another thing that I liked about `Water Off a Duck's Back' is the humour with which the author has communicated the material; Jon has crammed his book with personal examples and anecdotes which really bring the theory and techniques to life; they're quite `eye-opening' and in several cases extremely funny! As a parent, I particularly related to the examples of dealing with teenagers, but also found the section about how to deal with telephone sales people hilarious and I've already tried out some of the author's suggestions on them when they ring!

Perhaps the best thing about this book however, is that it has cut out all of the waffle and nonsense that is often talked about in terms of how to deal with people, and the author quickly and incisively gets straight to the point and reveals what really works in practice. I'm already using a lot of the techniques and they really are making a difference!

This is definitely one of the very best books on this subject that I have read.
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22 of 22 people found the following review helpful
Format:Paperback
It's not what happens to us in this life it's how we handle it that counts, and this book is full of survival techniques and brilliant coping strategies to assist the reader to do just that.

The book is written in a humerous, practical and easy to understand way.

I am a counsellor myself but I too have learnt a lot of new skills thanks to this book, I have even suggested to some of my clients to get the book as it is so good.

I highly recommend this book.

David Birch
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Most Recent Customer Reviews
A book to turn to in difficult times!
I've found this book to be invaluable for those times when you need a strategy for dealing with a difficult person or situation. Read more
Published 16 days ago by Sarah
It's easy to criticise a chair, but its a damned site harder to make...
In my 30 odd years of corporate life, I have found more people willing to tell me why something could not work than how it could work and improve on the status quo. Read more
Published 2 months ago by Dun Eistein
Probably the best book I've read on this subject
I read this book cover to cover over 2 days, and am now on my second reading with a highlighter!

The most important thing I can say in reviewing this is that the tools... Read more
Published 4 months ago by Jaberwocky
No meat on small bones
Having read the reviews of this book I was eager to open the first page. My anticipation was met with a style of writing more in tune with those sales advertorials often seen in... Read more
Published 5 months ago by Mr Bodylogic
Quite good, but does not cover really bad cases of victimization.
This is an easy read with quite good advice on the whole. However I feel that It only covers how to deal with relatively minor bad behaviors and does not cover what to do in the... Read more
Published 6 months ago by Ms. J. P. Mckeefry
A Book For Everyone!
Every once in a while, one comes across a book which is full of useful advice without all the over-rated jargon associated with such books. Read more
Published 6 months ago by Alex Gadd
Utter pap
This was a bitter disappointment, especially after reading so many good reviews about the book. To be told to 'use silence' when dealing with difficult people was poor advice and I... Read more
Published 9 months ago by Crampy
Not bad, duck.
This book is a useful read for anyone who needs to communicate with other people in social and work situations without being too 'nice'. Read more
Published 11 months ago by Sherlock
Water off a Duck's Back
After 30 years experience as a trainer and adviser, Jon's book is of immense value in the understanding of human behaviour and thought processes. Read more
Published 11 months ago by Geoff Hayman
Highly effective
I have read several books in this field. Most self-help books seem to come from the US, and whilst some are useful, there's very little that's new or different. Read more
Published 12 months ago by Al
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