I was a bit concerned only to have a pdf file and no printed manual at first, but this concern soon passed after discovering the many free tutorial videos available. I was able to quickly get up and running after watching the videos and when i did have a few questions, these were quickly answered by Visual Buildings technical support people. Very fast response within a few minutes.
I have previously used several other home design software tools, and they were either USA origin and the styles and terms used were different to my needs, or the software was old and slow. Visual Building was better than anything else that i have ever used and i wished i had tried it earlier, saving myself a lot of time and money.
Try the software, try the videos, try the support and see for yourself.