First of all, you need to know how very, very fussy and particular I am, as a consumer. I bought this satchel for my 15 year-old daughter as a birthday present, after many, many hours of detailed comparison with other satchels, on-line. She was, and is, absolutely delighted with it and has had countless compliments - one of her friends couldn't believe that her parents could have such good taste. (Hhhmmmm.) It is a really special gift - it arrived beautifully packaged; the bag itself looks great, feels great, smells great; workmanship is exceptional AND it comes with a 5-year guarantee. Worth every penny - it'll last for years (we're very thrifty in our house). I originally ordered the 14" satchel but then decided to return it and upgrade to the 15", as she wanted to use it as a school bag. Service was excellent throughout, extremely prompt and efficient. I really can't praise this company enough. I am so impressed, that I've ordered the dark chocolate messenger bag/satchel for myself, to use as a briefcase (having bought, rejected and returned another satchel from a rival company).