I bought this book for two reasons, one was to help me at work but the second and main reason was to give me some new tools to diffuse potentially volatile situations in my martial arts and self defence training.
The book does a great job at breaking down the art of communication and especially how to calm people down by redirecting their anger and emphasising with them rather than just asking them to calm down. It also discusses how to talk to difficult people and how to bring them round to your way of thinking.
I can see the advice in this book working on so many different levels and in so many different areas. I was originally looking at ways to help me at work and how to diffuse potentially dangerous situations but I got a whole lot more out of it. I find myself using my new skills in loads of different scenarios.
One example where this book has helped me is when I teach the kids in martial arts classes. I find that they are prone to bouts of awkwardness and lack of concentration. However, since reading this book I'm more confident, feel more in control and the children are responding better than I could have imagined.
Overall: A superb book and one I fully recommend to anyone interested in mastering the art of verbal communication for any aspects of their life, whether it's for self-defence, work, chatting down the pub or getting your kids to do things they don't want to do.