I bought this product to make prints of my mum's old slides as a surprise, as they lay forgotten in a box under the stairs. I found it easy to use despite other feedback given. I put the slides in and had no trouble closing the slide holder door. I had no problems feeding the slide holder through the machine. And most importantly the quality of the images was surprisingly good with no pixelation. You can choose the quality of the scan, just like on a conventional office scanner, perhaps that's where some of the other users might have gone wrong, I opted for 'highest quality'. Some of the slides were in poor condition and had dust on them which had stuck on years ago, leaving tiny black dust spots on the scanned image, so my top tip is to retouch your favourite images, I did this using Picasa 3, which I downloaded for free from google (I find Picasa 3 easy to use, taking only a few minutes to retouch each image). I bought this Veho scanner in March when the majority feedback was good, but I read the feedback again at the end of May just before I started my first scanning and was disappointed to read some of the comments, so I was expecting to be disappointed. But I can honestly say it has been a triumph, and has brought lots of pleasure and laughs to my mum and me. My next project is to scan my precious negative strips so that I can keep a digital copy of them forever.