This Vax came with a 6 year warrantee and your going to need it, so fill in all the forms needed and keep receipt of purchase.
I live in a 2 bedroom house and hoover about 3 times a week, so far the cable and tool holders have snapped at the slightest knock due to design and brittleness of the plastic, these I ignored until the height adjuster carriage underneath the machine came off due to more plastic pins holding it snapped.the helpline was good and they are sending the parts but they expect you to repair it yourself.
The hoover itself is ok for carpets but useless on hard floors it just flicks bits around the floor, it falls over easily as thhe hose is so short (hence easy to break part off it).
Its very awkward and heavy to take upstairs.
The 6 year warranty made me think this has to be good but I am dissapointed, I would not purchase another of this brand.
Unfortunately I also own one of Vax's shampooer's.
Update there's not much plastic left on the Vax as it has fallen over so many times due to a very short hose, at this rate I will only be left with a plug. do not buy, seriously bad design!