Shoes are fine to be honest, Vans always are. The two massive things that did it were 1) Paying for first class delivery, i.e up to 2 days & actually receiving it closer to four days later. And 2) Ordering 'navy' trainers & receiving black trainers. Which particularly annoyed me, as the navy were more expensive than the black ones.
So all in all, I feel rather underwhelmed. Not a great experience.