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User Experience Management: Essential Skills for Leading Effective UX Teams

User Experience Management: Essential Skills for Leading Effective UX Teams [Kindle Edition]

Arnie Lund

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Product Description


Few have had the time or opportunity to get the kind of experience that Arnie Lund has had. Our very good fortune is that Arnie is the very essence of the reflective practitioner, and has the generosity of mind and spirit to turn his own career experience not into an autobiography or a "managing as I see it" book of tips.  Instead, Dr. Lund takes a deep and wide look at the kinds of organizations and the different kinds of work that he has seen, from many vantage points, and uses that to engage a remarkable set of colleagues to reflect on, explain, and extend the practice of managing experience design. Arnie has been managing on the edge of the emerging fields involved here for as long as they've been emerging.  The breadth of his experience and the discipline of his reflection on it makes for a remarkably comprehensive collection of issues.-Dr. Rick Robinson, Research Fellow, Design Continuum, Boston

--Dr. Rick Robinson, Research Fellow, Design Continuum, Boston

Product Description

The role of UX manager is of vital importance -- it means leading a productive team, influencing businesses to adopt user-centered design, and delivering valuable products customers. Few UX professionals who find themselves in management positions have formal training in management. More often than not they are promoted to a management position after having proven themselves as an effective and successful practitioner.Yet as important as the position of manager is to the advancement of the field there are no books that specifically address the needs of user experience managers. Though information is available on the Web, nothing ties that advice together in the way a manager would need to integrate it in their work.

User Experience Management speaks directly to the UX manager and to the unique challenges one may face. It outlines the robust framework for how to be an effective UX manager, from creating a team, to orchestrating product development, to ensuring UX is not compromised, to achieving company buy-in on results. This acts as a checklist readers can use to make sure they have covered the bases as they think about how to build their own user experience programs. Written by an experienced UX manager, and containing testamonials from many leading managers in the field, managers both current and aspiring will find this an invaluable reference loaded with ideas and techniques for managing user experience.

*Gives a UX leadership boot-camp from putting together a winning team, to giving them a driving focus, to acting as their spokesman, to handling difficult situations

*Full of practical advice and experiences for managers and leaders in virtually any area of the user experience field

*Contains best practices, real-world stories, and insights from UX leaders at IBM, Microsoft, SAP, and many more!

Product details

  • Format: Kindle Edition
  • File Size: 2102 KB
  • Print Length: 312 pages
  • Publisher: Morgan Kaufmann; 1 edition (9 May 2011)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B004W7DO2S
  • Text-to-Speech: Enabled
  • X-Ray:
  • Amazon Bestsellers Rank: #373,592 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most Helpful Customer Reviews on (beta) 4.4 out of 5 stars  13 reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Solid, organized, and specific advice from an experienced leader of UX teams 19 Sep 2011
By Jessica Weissman - Published on
Format:Paperback|Vine Customer Review of Free Product (What's this?)
This one is a keeper. Another in Morgan Kaufmann's series of superb professional books.

Arnie Lund started as a researcher, and became a manager first at Bell Labs and later at a variety of large organizations to which UX meant different things under different circumstances. His book is a good balance of specific information and advice with stories of his management experience at his various companies. It's also clearly and persuasively written.

Managing a creative team, especially one whose value is not always recognized by the engineers whose products the UX team is working with, is a challenge. Lund includes specific advice on the skills needed, hiring a balanced team, ensuring that the team grows both as individuals and as a team, putting together a strategy for working with the rest of the company in a productive way that has them recognizing the value of UX. And he doesn't neglect the fine art of inspiring creatives. He also covers how to handle removing someone from the team - from recognizing the need to persuading managers higher up the line, to actually handling the removal.

He gives no space to whining about how engineers think they're superior to UX people. Engineers think they're superior to everybody, and they're wrong. Best not to even get into the issue.

Along with his own advice and stories, Lund includes advice from other managers he respects. Some of this leans toward leadership platitudes, but that only makes Lund's solid material shine even brighter.

If you manage creative people in a hardware or software organization, this book is for you. If you aspire to move from individual contributor to manager, you will likely be a team leader along the way. Much of this book will be helpful to you too. It's well-written, well-organized, and useful.
2 of 2 people found the following review helpful
5.0 out of 5 stars Excellent handbook for team management in creative industry 25 Aug 2011
By C. Prasojo - Published on
Format:Paperback|Vine Customer Review of Free Product (What's this?)
This is a comprehensive handbook designed for anyone who are (or soon to be) working at management level of creative industry, particularly in user experience or human-computer interaction field. It covers everything from starting up the team, hiring strategies, getting things started, designing appropriate environment for the creative team, managing priorities and interests of different parties, stimulating the team, and everything else in between.

Each topic is explained thoroughly with ample examples as well as illustrations in a form of table, chart, or diagram -- all of which are mostly taken from past experiences of UX managers or relevant researches and studies. Comprehensive coverage of UX team management is organized in chapters and sub-chapters, making it quick and easy to understand each concept.

Be it in small fresh startup company or in huge multinational company, this book can be used as a training tool for anyone who would like to venture in UX team management, as well as those professionals who is currently in this field who can use this book as reference and guide. A quick skim would probably give you the right answer to the current problem you're trying to address in your UX team.
1 of 1 people found the following review helpful
4.0 out of 5 stars Great UX Management Reference 19 July 2011
By Jessica Cave - Published on
Format:Paperback|Vine Customer Review of Free Product (What's this?)
This book is a fabulous resource for any UX team manager. It discusses the ins and outs, the team building process, and how to remove people from the team when and if the time comes.

While this book is specifically tailored to UX teams, the great majority of the information can also be applied to graphic or web design teams. The creative process of the design individuals is very similar to that of UX teams. In addition, this book can also be applied to new and experienced managers.

The information is presented both in easy to read informational text - full of fabulous quotes - and illustrative charts and graphs. It's easy to follow along and quite an enjoyable read.

I have a feeling that I will refer to this book for years to come. I highly recommend this book to any manager who will be creating and leading UX teams.
1 of 1 people found the following review helpful
5.0 out of 5 stars Outstanding explanation of how to manage a (creative) team 13 July 2011
By Charles Ashbacher - Published on
Format:Paperback|Vine Customer Review of Free Product (What's this?)
In many cases in the use of software, the most significant determiner of whether it is used well is the user interface. User experience (UX) is now a discipline distinct from other areas of software development, for it relies more on psychological and perceptual factors than it does on technical knowledge of computing. Lund is an expert in creating and managing a UX team and this book is a collection of thoughts, his and those of other experts on how to manage a UX team.
However, this is really a book about how to manage a team of creative professionals, UX just happens to be the specific area that the author works in. Lund describes the joys and difficulties, from the first point where the decision is made to build the team, through the process of acquiring the "right" individuals, through the development process and into the best ways to let people go.
While there are more metrics on how to measure performance than a manager could ever use, successful managing is still an art, combining tough love with sensitivity, an occasional bit of bottom kissing and at other times kicking the same spot, earning and maintaining the respect of others above and below you in the chain of power and most times having to demonstrate a high level of technical expertise. It is a job where many aspire but unfortunately too few are really successful.
One of the best quotes about management appears on page 208 and is from Tom Peters:

"Stellar teams are invariably made up of quirky individuals who typically rub each other raw, but they figure out - with the help of a gifted leader (such as Phil Jackson at Chicago or Los Angeles) - how to be their peculiar selves and how to win championships as a team ... at the same time."

This fact points out that when you are creating a team, hiring people on the basis of their being able to get along may be the worst decision that you could make. Good teams are made up of people with different views, experiences and personalities and the manager is the one that must supply the vision, cohesion and direction to turn the odd-shaped pieces into a coherent structure. That is what management really is and no one understands this better than Arnie Lund, as he demonstrates in this book.
1 of 1 people found the following review helpful
5.0 out of 5 stars A great reference for the new user experience manager 24 May 2011
By George Hackman - Published on
Format:Paperback|Verified Purchase
I wish I had this book 12 years ago when I started UX management. There is so much helpful information based on so much experience that is a must have for new managers. The text and quotes are great, but what I really love are the easy to read charts and tables. I keep flipping back and forth between pages in the book and I always find great nuggets of wisdom.

George Hackman
Senior Director of User Experience
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Popular Highlights

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When the maturity model is low, the UX team is expected to play a narrow service-oriented tactical role to support the development team and make their UIs look “pretty.” In companies with a high maturity model, UX plays a leadership role in a product effort and is a core participant in a company’s business and products strategy. &quote;
Highlighted by 7 Kindle users
In this scheme, there are innovators, conceptualizers, optimizers, and implementers. &quote;
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As long as user experience appears to be more art than science, and as long as some professionals try to keep it that way, it will not be viewed as predictable a business value as engineering, &quote;
Highlighted by 5 Kindle users

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