This bike arrived on time. However, it was not the bike pictured on amazon. It is, however similar, and equal in power. Well, it was so badly dammaged in shipping, that the 2 racks that go over the fenders were cracked. The panel on the handle bars that has the power button also has a button for headlight, but there is no head light. Also, a spoke was broke. The assembly instructions were extremely poor. I did not call customer service because I knew they would tell me to box it up and send it back... which would of taken several hours. I took it to one bike shop, and they told me they dont do electric bikes. .... so beware, your local bike dealer may not service this bike. Fortunately, I was able to find a shop to put it together.
After assembly and a charge, the ride was nice and smooth, and the power from the moter made riding on a flat surface effortless, and going up hills very easy. I rode for 1 hour before the energy gague went down 1 notch (1 of 4). So, aside from the fact that the bike is not the one pictured, and minus 2 broken racks, inadequate assembly instructions, and a missing headlamp, and a broken spoke, I am reluctant to allow this item to be more deserving of anything over 2 stars. I would expect that anyone who pays $1500 for a bike should at least get the bike pictured, and not have all these problems.