There are many research books that incorporate patient voices, but there are none that only address the patient experience. This book is not meant to teach the research method, like traditional research books, but rather uniquely ties the patient stories/experiences to the application of them to change healthcare delivery. (Doody's Notes, June 2013
Anybody who works in the NHS and is interested in how they can improve the care they provide for their patients, should read this book. It is also essential reading for anybody planning a project in the NHS either as part of their work or as part of an academic course, as an invaluable source of techniques to consider when planning their study. (Nursing Times.net
Understanding and Using Health Experiences
was Highly Commended in the Health and Social Care category of the BMA Book Awards 2014.