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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World (Your Coach in a Box)
The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World (Your Coach in a Box)
Frederick F Reichheld , Fred Reichheld , Rob Markey , Erik Synnestvedt , Walter Dixon
Average Customer Review: 4.0 out of 5 stars  See all reviews (11)
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"wonderful new book" - FORBES.com"A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company." - 800 CEO READ  Read More

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