I read the mixed bag of reviews for this product, but went for it anyway because the market leaders Adobe Premiere & Pinnacle Studio showed about the same love/hate ratio, even at a higher price, and VS9 sounded like a good product for the first-time user.
At first I thought I'd made a mistake, when I tried my first capture and my video source, a Panasonic NV MX7 camcorder connected by firewire, was not recognised.
BUT!! My e-mail to the Ulead customer service website was answered within 48 hours, with a well-structured list of understandable setup instructions, signed by name by the Ulead agent. It worked first time and I have had no trouble with capture since.
VS9's user interface is as dummy-friendly as I had hoped, and the manual supplied in book form is easy to follow, in huge contrast to the terrible manual on a Panasonic DVD recorder, that I bought with the money I saved on VS9.
I particularly like the audio editing, which lets me keep the original soundtrack, or kill it, or play it at changing volume levels by means of "rubber-banding", while I add my own voiceover and/or background music.
VS9's features definitely live up to their billing on the packaging. Its options may be too limited for the pros, but if what you want is to produce decent video and/or still picture shows out of your collection of scattered DV clips, you won't be disappointed.