Judging by the other reviews I may not have received the same product as them. I ordered mine through Rinkit and the item I was sent was very poor quality, and very badly cut and finished. It was covered in scratches, with very rough, unpolished edges, and the shape of the spoon end was very wonky. For £4.50 I wasn't expecting the world, but I at least expected a product that didn't look like something I used to make in school. I would not recommend this product, and I will hesitate to buy anything from this company in the future.
EDIT: They did give me a very quick reply, so I would say their customer service is at least excellent.