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Trying Hard Is Not Good Enough [Paperback]

Mark Friedman
5.0 out of 5 stars  See all reviews (3 customer reviews)
RRP: £11.95
Price: £10.80 & FREE Delivery in the UK. Details
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Book Description

20 May 2009
Results Based Accountability (RBA) (also known as Outcomes Based Accountability (OBA) in the UK) can be used to improve the quality of life in communities, cities, counties, states and nations, including everything from the well-being of children to the creation of a sustainable environment. It can help government and private sector agencies improve the performance of their programs and make them more customer-friendly and effective. RBA is a common sense approach that replaces all the complicated jargon-laden methods foisted on us in the past. The methods can be learned and applied quickly. And all the materials are free for use by government and non-profit organizations. In addition to providing practical methods, the book also makes a contribution to social theory by explaining the contribution relationship between program performance and community quality of life. As such it is a valuable tool for both program administrators and evaluators. The RBA framework has been used in over 40 states and countries around the world.

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Product details

  • Paperback: 194 pages
  • Publisher: BookSurge Publishing (20 May 2009)
  • Language: English
  • ISBN-10: 1439237867
  • ISBN-13: 978-1439237861
  • Product Dimensions: 17.5 x 23.1 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 179,548 in Books (See Top 100 in Books)

Product Description

About the Author

After teaching high school math for one year, Mark Friedman served for 19 years in the Maryland Department of Human Resources, including six years as the department's Chief Financial Officer. In 1991 he joined the Center for the Study of Social Policy in Washington, D.C. where his work focused on helping state and local governments finance innovative child and family services. In 1996, he founded the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico. Since 1996, he has provided training at the federal, state, county, city, school district and community levels. His work has involved nearly every kind of government and non-profit organization from social services, health and education to transportation, environment and many more. His widely acclaimed methods have been used in over 40 states and seven countries outside the United States.

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews
10 of 10 people found the following review helpful
"Trying Hard is Not Good Enough" is a breath of fresh air in the stale air of planning and managing public services. It cuts through the often impenetrable jargon associated with this type of work using raw common sense to structure how to move from endless talk into action. It's clearly spells out the Results Based Accountability thinking process in a straightforward and digestible way, sprinkled with humour and using practical examples of how to get from talk to action. The book includes a series of practical exercises and web references to a comprehensive collection of support materials which are free to access. This is an essential manual for anybody serious about improving outcomes for communities and is equally relevant to residents, community representatives, voluntary organisations and local authorities. Although most of the examples are from the United States, the basic principles are equally applicable to the UK and are used by an increasingly large number of UK government agencies and partnerships. Highly recommended.
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3 of 3 people found the following review helpful
Useful methods for government and voluntary sector managers. The 2009 edition is the most recent. See also burnby or resultsleadership.
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5.0 out of 5 stars Excellent 27 Mar 2014
Format:Paperback|Verified Purchase
I am very happy with my purchase the book is in very good condition. Would recommend to others. Thanks for your honesty in relation to the condition of the book.
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Amazon.com: 4.5 out of 5 stars  19 reviews
6 of 7 people found the following review helpful
5.0 out of 5 stars A Powerful Tool for Change Agents 1 Feb 2006
By J. Lovegrove - Published on Amazon.com
Finally, a book that pushes readers into full-fledge imagining of what is possible in their communities, while mentoring change agents in real language to make a real difference. Every chapter provides a compelling case for how results-based planning and action (inside and among organizations) CAN "turn the curve" on measures of well-being for kids and families who cannot bear even one more year of less than our best efforts. Hands-on learning tools and exercises are an added bonus for moving "why we can't" to "how we can."
4 of 5 people found the following review helpful
5.0 out of 5 stars Plain language common sense approach to large scale change 20 Feb 2006
By J. Ott - Published on Amazon.com
For anyone committed to large scale change, either in the public or private sectors, this book is a must read. The straight-forward language and practical examples ease the reader into a provocative discussion of what's wrong with many complex initiatives, and better yet, provide a clear road map for how to get better. Highly recommended.
1 of 1 people found the following review helpful
5.0 out of 5 stars a must read for nonprofit execs 6 Aug 2009
By Caryl Jayne Hallberg - Published on Amazon.com
This is the business process for the current decade and should be used by all nonprofits seeking or recieving government funding. It also happens to be a very sensible, positive system. It always helps to go to the source and this book is authored by the primary person responcible for creating the RBA system. A easy but not dumbed-down read, this book gives you what you need to understand and implement RBA in your organzation.
1 of 1 people found the following review helpful
5.0 out of 5 stars Now I understand! 5 April 2012
By KCH in Cali - Published on Amazon.com
I have long struggled to understand how to report outcomes to staff and stakeholders in a meaningful way. This book is so clear and instructional in its approach that I get it now. I work in a public mental health agency and recommend this book to other public sector agencies. Thank you Mark Friedman!
1 of 1 people found the following review helpful
5.0 out of 5 stars Cheaper on the Website 19 Jan 2009
By Rambet - Published on Amazon.com
This is a great book but you can buy it new for just 19.00 at the Results Based Accountability website. Why pay more?
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