or
Sign in to turn on 1-Click ordering.
 
 
More Buying Choices
23 used & new from £6.41

Have one to sell? Sell yours here
 
   
The Trusted Advisor
 
 

The Trusted Advisor (Paperback)

by David H. Maister (Author), Robert Galford (Author), Charles Green (Author)
4.4 out of 5 stars  See all reviews (5 customer reviews)
RRP: £13.99
Price: £8.58 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save: £5.41 (39%)
o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o
In stock.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

Want guaranteed delivery by Tuesday, November 17? Choose Express delivery at checkout. See Details
16 new from £6.41 7 used from £6.44

Frequently Bought Together

The Trusted Advisor + Managing the Professional Service Firm + Rainmaking: Attract New Clients No Matter What Your Field
Price For All Three: £25.56

Show availability and delivery details


Customers Who Bought This Item Also Bought

Managing the Professional Service Firm

Managing the Professional Service Firm

by David H. Maister
4.8 out of 5 stars (11)  £9.49
Rainmaking: Attract New Clients No Matter What Your Field

Rainmaking: Attract New Clients No Matter What Your Field

by Ford Harding
5.0 out of 5 stars (4)  £7.49
First Among Equals: How To Manage A Group Of Professionals

First Among Equals: How To Manage A Group Of Professionals

by Patrick McKenna
5.0 out of 5 stars (5)  £9.99
Strategy and the Fat Smoker: Doing What's Obvious But Not Easy

Strategy and the Fat Smoker: Doing What's Obvious But Not Easy

by David H. Maister
5.0 out of 5 stars (1)  £15.06
Flawless Consulting: A Guide to Getting Your Expertise Used

Flawless Consulting: A Guide to Getting Your Expertise Used

by Peter Block
4.5 out of 5 stars (8)  £23.99
Explore similar items

Product details

  • Paperback: 224 pages
  • Publisher: Free Press; New edition edition (2 Jan 2002)
  • Language English
  • ISBN-10: 0743207769
  • ISBN-13: 978-0743207768
  • Product Dimensions: 22.9 x 15.2 x 2 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon.co.uk Sales Rank: 15,079 in Books (See Bestsellers in Books)

    Popular in this category:

    #3 in  Books > Business, Finance & Law > Sales & Marketing > Customer Services

Customers Viewing This Page May Be Interested in These Sponsored Links

  (What is this?)
   Advisors opens new browser window
Advice-Uk.net  -  Looking For Financial Advice? We Have Advisors Waiting To Help. 
   The Planner opens new browser window
www.Ask.com  -  Find the Best Results for The Planner. 
   The Trusted Advisor opens new browser window
GetTextbooks.co.uk  -  Search low prices at 101+ bookshops Compare Prices & Save up to 60% ! 
  
 

Product Description

Product Description

This is a guide to professional success. In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable then gold. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.


About the Author

David H. Maister, of Maister Associates, Inc. is the author of two previous highly acclaimed business books and is also a former professor at the Harvard Business School. Charles Green, a former vice president of the famed MAC Group, is the founder of GreenSea Consulting. Robert Galford teaches business management courses at Columbia School of Business and Kellog Graduate School of Management.

Inside This Book (Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

Tags Customers Associate with This Product

 (What's this?)
Click on a tag to find related items, discussions, and people.
 

Your tags: Add your first tag
 

What Do Customers Ultimately Buy After Viewing This Item?


 

Customer Reviews

5 Reviews
5 star:
 (2)
4 star:
 (3)
3 star:    (0)
2 star:    (0)
1 star:    (0)
 
 
 
 
 
Average Customer Review
4.4 out of 5 stars (5 customer reviews)
 
 
 
 
Share your thoughts with other customers:
Most Helpful Customer Reviews

 
29 of 31 people found the following review helpful:
4.0 out of 5 stars A good book for business employees/consultants, 3 Jun 2003
The Trusted Advisor was on a recommended reading list for the ISEB exam in IS Consultancy. I brought this book to help me with my studies, but have also found it very useful in everyday life. It reopens your eyes into how you should conduct yourself every day to gain peoples / customers trust. Each section has a set of bullet points relating to it for easy reference. The content would work for business employees and consultants.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)



 
4 of 4 people found the following review helpful:
4.0 out of 5 stars Valuable Tips and Insights, 8 Feb 2007
The key theme for the book, the Trust Equation is actually in the middle of the book. The first part of the book leads up to it by framing the issue of trust and what a trusted adviser is. The second part, starting with the Trust Equation gives some structure to the challenge of building trust whilst the third part is all about putting trust to work.

It contain loads of tips and ideas to help anyone who needs or wants to become a "trusted adviser" and it will be of particular interest to lawyers, accountants, account managers, consultants, tax advisers, business coaches etc. -- anyone in a long term relationship with a client.

A really good book -- but I didn't actually finish it, partly because I had got enough out of it, and also partly because the format seemed a bit repetetive. Well worth the money spent though!
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)



 
5 of 6 people found the following review helpful:
4.0 out of 5 stars Clear directions on creating trust, 7 Jun 2006
By Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   
This review is from: The Trusted Advisor (Hardcover)
Being trusted by their clients separates successful advisors and consultants from the corporate consigliores. But how does a qualified advisor become trusted? Authors David H. Maister, Charles H. Green and Robert M. Galford provide methods you can use to reach the inner circle. They break trust into its component parts and reassemble those pieces into a viable, practical model, complete with suggested conversations. That may sound a little robotic, but with practice, an advisor can make the transition from outside technician to habitué of the inner sanctum. This readable book includes a useful appendix and a list of quick references. We recommend it to consultants and professional service providers. We trust you'll know what to do with it.
Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)


Share your thoughts with other customers: Create your own review
 
 
 
Most Recent Customer Reviews

5.0 out of 5 stars The Lieutenant Columbo Approach
Service excellence comes in many shapes and forms. The essence of the service concept is a relationship with the customer that goes above and beyond their expectations or the... Read more
Published 12 months ago by Mr. D. Abrahams

5.0 out of 5 stars Good stuff
This book covers the subject at a theoretical level, but also complements that with checklists of things to do/not do(thoughtfully repeated together in an Appendix). Read more
Published 22 months ago by Graham R. Hill

Only search this product's reviews



Customer Discussions

This product's forum
Discussion Replies Latest Post
Trusted? 0 September 2008
See all discussions...  
Start a new discussion
Topic:
First post:
Prompts for sign-in
 

   


Listmania!


Look for similar items by category


Look for similar items by subject


Feedback

Ad

Your Recent History

 (What's this?)

After viewing product detail pages or search results, look here to find an easy way to navigate back to pages you are interested in.