- Hardcover: 268 pages
- Publisher: John Wiley & Sons (3 Jun 2003)
- Language English
- ISBN-10: 0470853182
- ISBN-13: 978-0470853184
- Product Dimensions: 23.9 x 15.9 x 2.1 cm
- Average Customer Review: 3.3 out of 5 stars See all reviews (3 customer reviews)
- Amazon Bestsellers Rank: 1,411,248 in Books (See Top 100 in Books)
- See Complete Table of Contents
Trust and Mistrust
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More About the Author
Product Description
Product Description
If we trust someone we put ourselves at risk, but we do so voluntarily. In business there may be no way of clinching that deal without engaging in that personal risk, but to deny or externalise that risk is to enter the world of blame and misuse of power. This book reconnects our intuitive understanding of trust with the roots of business risk.
When there is a strong enough trust between parties in a business environment, you can:
∗ Be aware of far more of the workings of the environment, including how to generate value for other stakeholders
∗ Strengthen business relationships which help to deal with unimagined opportunities and contingencies
∗ Understand how to develop lean business processes without unnecessary or counterproductive management activities
∗ Manage business risks that could otherwise play havoc with the business
When business people deny the importance of trust, when some of their business relationships become cynical and exploitative, then a cycle is formed: lack of trust leads to cynical actions and cynical actions lead to a further erosion of trust. In this book, Aidan Ward and John Smith teach how to trust others and pinpoint real ris k in business.
When there is a strong enough trust between parties in a business environment, you can:
∗ Be aware of far more of the workings of the environment, including how to generate value for other stakeholders
∗ Strengthen business relationships which help to deal with unimagined opportunities and contingencies
∗ Understand how to develop lean business processes without unnecessary or counterproductive management activities
∗ Manage business risks that could otherwise play havoc with the business
When business people deny the importance of trust, when some of their business relationships become cynical and exploitative, then a cycle is formed: lack of trust leads to cynical actions and cynical actions lead to a further erosion of trust. In this book, Aidan Ward and John Smith teach how to trust others and pinpoint real ris k in business.
From the Inside Flap
In this book Aidan Ward and John Smith propose that the key to understanding and improving the potential for business success lies in the power of trust. By delving into the complex issue of how an organization operates they uncover how relationships between people have a direct link to value creation. Through the authors′ discussion of the uncertainties and risks that face all business they demonstrate how the relationship between individuals needs to be actively developed in order to cope with and, capitalise upon, this environment. In essence you need to understand trust and see how it can work as a business model.
In today′s business environment the ability to manage trust to support change adds up to the strategic resource in developing effectiveness and innovation. You don′t need (and can′t have) absolute control – you need to know who you need to trust to do better.
Inside This Book
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First Sentence
that risk is to start to enter the world of blame and the misuse of power. We want to reconnect our intuitive understanding of trust with a sense of the roots of business risk. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
that risk is to start to enter the world of blame and the misuse of power. We want to reconnect our intuitive understanding of trust with a sense of the roots of business risk. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews
Most Helpful Customer Reviews
Format:Hardcover
This subject is not well represented on the bookshelves. Ward and Smith write knowledgably on the subject from a position of experience. I strongly recommend this book to anyone who wants to manage sucessfully in challenging cultural environments.
Format:Hardcover
I found this book to be extremely useful insomuch as it address issues that concern business and business people in the 21 Century. It is well written and gets its ideas and arguments across in a clear fashion without labouring out of date or irrelevant concepts.
'Trust' is very much flavour of the month, everybody's talking about, everybody's writing about it. But nobody I've read has defined it like these guys. From their definition they present us with a method for building trust that really works in the relationships that businesses run on. Someone ought to make our bosses read it....
1 of 3 people found the following review helpful
Format:Hardcover
Confusing and poorly thought through, but an interesting subject for a good author or authors.
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