TrueCall - The Nuisance Call Blocker

 

 

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I won't cover what other reviews have already written about in detail. Overall the product is very easy to use and set up, and works exactly as stated.

I used some of the advanced features... I activated Anonymous Call Reject on the unit, and then unsubscribed from that feature from BT - this means the unit will pay for itself in around 2 years.

The "WebLink" feature is also very good. It provides access to every setting, blocked and starred number lists, logs of people that have called you and people you have called, links to look up those numbers on the internet or report to the TPS.

I populated my list of "Starred Callers" (your friends and callers you want to get through automatically) by exporting the phonebook from my mobile phone onto my computer, and then editing the data before copy and pasting the list into the TrueCall website (it's simply one number per line, with an optional name, very easy). This meant I didn't have to manually type in 50 or so numbers, and removed the chance of any typos.

Pros:
* Easy to set up.
* Works as stated.
* Lots of settings to play with.
* Default settings work very well.
* 1 watt (only!) switched mode power supply.
* More than replaces anonymous call reject, voicemail, answering machine, call recorder (additional SD card with the software on needed).
* Can block all callers you don't want (especially if you switch on anonymous call reject).
* Can block all international calls.
* Will allow all of your "friends" through automatically and invisibly.
* Can screen all other calls by either asking for their name, asking them to press a button (proves they're not a machine), requiring a PIN (prove they know you), or by listening to them on the answering machine, or any combination of these.
* Good and free telephone and email support (I used this to discuss the mains hum, see below).

Cons:
* The more phones you physically plug into the unit (it says to only plug one into it in the instructions, oh well), the louder a mains hum/buzz gets. I have two phones plugged into it, and it's fine, but as you add more phones (three, four) a hum gets louder and louder. I now use one cordless base station (four handsets) and a wired landline and it's absolutely fine. Note, that you can plug non-phones (i.e. your Sky box) into your wall socket before the unit, so these don't count.
* Picks up interference from cordless phone base stations - you need to keep your base station at least a foot from the TrueCall unit in my experience.
* Will need to pay for the WebLink service after a year - unknown cost. Note here that all the features and settings you really need are provided without the need to use WebLink.
* Weblink will make a short national rate phone call once per week to securely send list of calls made/received, update settings, and download any new firmware. You can turn this off though, and set the number of days between calls, or do it manually.

Settings provided through WebLink (you get this free for one year and the important settings are available through the phone handset as well):
* Shield message (asks for a specific button to be pressed) - on/off/withheld only/unknown caller only.
* Ask callers to say their name - on/off.
* Automatic zap-list removal of numbers you call - on/off.
* Allow international calls straight through - on/off.
* Security level - PIN for settings and messages/PIN for menu only/PIN for remote access only.
* Remote access - on/off.
* Remote access PIN.
* Number of seconds before voicemail answers.
* Beep if new messages - on/off.
* When caller is leaving a message, play through speaker - on/off.
* Give details (numbers, names, etc.) of missed callers as well as messages - on/off.
* Speaker volume - loud/quiet.
* Send list of calls made/received to WebLink service - on/off.
* Caller-ID type - UK landline/cable/VoIP/etc.
* Anonymous call reject - on/off.
* Starred callers only - off/unstarred hear fake ring/unstarred to answering machine/unstarred to enter code.
* PIN Code access callers only - off/ringtone/answering machine/code.
* Caller's PIN code change.
* Zap/Star lists - on/off.
* Call shield key number change.
* Check for network based voicemail (i.e. if you were on the phone and a caller left a voicemail for you) - on/off.
* Call recording (requires additional software on an SD card) - off/selected/on.
* Send zapped caller's caller-id to handset - on/off.
* VoIP adapter (e.g. ATA) - on/off.
* Night shield (all callers not on your star list must press a key if call is made between 11pm and 7am) - on/off.
* Fake not-at-home mode (non-starred callers just hear a continuous ringing tone) - on/off.
* Days between weblink synchronization.
* When listening to messages, also announce numbers of starred callers - on/off.
* Block international calls - on/off.

WebLink features:
* List all incoming and outgoing calls.
* Filter calls by last 2 days, week, month, 3, 6, 12 months, incoming, outgoing.
* Call lists show date/time, incoming/outgoing, duration, number, name (if you entered it on the website for that number).
* Look up (Google) any number on call list.
* Report any number on call list to TPS.
* Export call lists as CSV file (for use in a spreadsheet).
* Edit Zap and Star lists.
* Bulk import numbers for Zap and Star lists (one number and optional name per line).

I can only enhance my fellow reviewers. It took about an hour to set up including registering my star numbers. Very easy to use, have only been using it for 4 days, and already 8 calls blocked. Bliss. Maybe on the expensive side, but well worth the peace and quiet. So far my only complaint is that it is working so good that I have not had the opportunity to "zap" a caller.

After suffering delays with delivery, due to a postal strike (Nothing to do with the retailer), I was biting at the teeth to get this unit into service.

When you first open the box, you might be surprised by how small this unit is. I was able to fit the unit, easily, on the palm of my hand.

Set up was a doddle! Plug your phone into the unit, the unit into the phone line and your are on your way!! A word of caution here though. This unit isolates one socket. If you have more than one phone, it works best with a wireless set up, where the base station is connected to the unit and then the unit to the phone line. If you have separate phones on each extension, then the unit will need the purchase of an extender for each extension (Cheaper to go buy a new quad wireless handset system, than buy multiple extender units).

Whilst there is a caution with the unit in relation to working with pendant alarms, I use a lifeline service with this unit without a problem. Using a phone doubler, I was able to allow that service to work normally, whilst still controlling all incoming calls to the main phone. I suppose it would work equally well, by plugging the lifeline service into one of the extensions.

Within a minute of connection (If done before 11pm at night, otherwise you need to do this through the setup menus), the phone calls you!!! What a simple but innovative idea!! You are then prompted to record a message to all callers (i,e Hi, you are connected to the xxxxxx household).

You are then prompted to record a second message asking the caller to leave their name. (The unit will disconnect from people who refuse to leave their name, when this feature is utilised).

That's it, you are ready to go!!!! The unit comes with a set of preconfigured settings to that allow to get going straight away. The thing I REALLY like about this unit is that it is 100% intuitive, very configurable and so very easy to use. The unit only has one (Multi function) button. The built answer phone and in call screening speakers were added benefits that really does put this unit miles ahead of the competition. If you pay for BT's Choose to Refuse, Call Minder and Anonymous Caller Reject services, this system could pay for itself in under a year.

That said, the price is not cheap. Purchased directly from the company, this comes in a little under £100!!. Amazon are offering a better price but not sure that you get all the whistles with their offering, such as 1 yrs FREE web link access, which I have already found to be invaluable as well as the FREE, and very professional, customer support

There are 4 separate booklets included with the phone. A quick start guide, a reference guide, for the setting etc, the web link control panel guide and the manual itself. However, the unit walks you through every action. I didn't check the reference guide, or the manual itself until the unit was up and going. All the set up information was included in the quick start guide.
The reference guide simply makes going through the options a little faster, since it gives you the codes you need to enter (All basic commands are managed through a phone, a further advanced set, are managed through a web link to the Truecall site. The unit and site can be synchronised either manually, as and when desired, or on a configurable schedule. The default is set to a 1 week. This is done through a call to the company, using a national rate phone number and is a secure connection.

How do you use the unit?
In its preconfigured state when a call is received, the caller is asked to leave their name. The unit then puts the caller on hold and calls the actual phone. The recipient then has several options. Either accept the call, send the call to voice mail, "star" the call, which places the user on a white list so they are not challenged again in the future, or "Zap" the call. This puts the caller on a blacklist, and doesn't bother you with calls from that number again in the future. The Star and Zap options can also be used during the call. So, if you decide to take the call, then realise it is a nuisance caller, all you need do is press the # button to terminate the call and block the caller from getting through to you again.

Up until the caller leaves their name, you, the recipient, don't get disturbed. All this is handled by the unit itself. Your phone only rings when the person has provided the name and, if set up, pressed a button on their phone to confirm that they are not an automated service.

There are options to manually enter zap and star numbers, either via the unit, following a series of menus from your handset, or via the weblink services, which also provides access to the advance feature settings. In reality, it is probably easier to let your callers drive this process. This is a longer process both for you and for the first call the callers make after the unit is installed. After the first challenge, if approved, they will get straight through in future calls. This prevents the possibility of adding an incorrect number to the menu. I chose the manual system and entered over 100 numbers (The unit can hold up to 1000 numbers, either zapped or starred). By the end of the process, 3 of the numbers were entered incorrectly, though easily removed through the weblink service. It took me most of the evening to do the whole lot, and is definitely easier with someone reading the numbers out as you tap them in. With hindsight, I should have let the database build itself as new callers were intercepted.

The weblink service is free for the first year. Support is also free and is provided via email and or telephone. I used it a couple of times, with regard to the advanced features, and found the support to be of a very high quality and also very professional.
Because of the postal strike, I actually went to collect my unit, since I lived near to the dispatch centre. As a result, I also met the inventor, which was an added bonus. He explained that his aim was to create a unit that his mother could use. I am pretty sure he fulfilled his objective in this regard.

One of the reasons I got this unit was to filter out telemarketers, who regularly withhold their number, or call from abroad, so are not caught by BT anonymous caller reject, whilst allowing others, such as the police, hospitals, GP's and other government agencies (That I did want to speak to) through. This does a much better job than the equivalent BT Service of Anonymous Caller Reject, which blocks everything with a witheld number, but let's through international callers. Truecall has the capacity to blocks all and still allow those essential callers access to you.

Another feature which I like is the call sheild. This is an option to ask the caller to press a number, before being put through. I used to get faxes calling me during the middle of the night (when calling is cheaper and the lines are more readily accessible). This stopped that problem in its tracks on day one!! Believe you me, when you have had a disturbed sleep, for as long as I have, it seems surreal to be able to sleep the whole night through without being disturbed by a fax call.

Like all things in life, there are a couple of pros and cons.....

The pros,
Very easy to use
Great customer service
Built in answer phone.
Lots of different configurations possible
Works with Voice Over Internet Protocol, such as BT Broadband Talk Service.
Works in conjunction with a Broadband Line, giving you access to a second line.
Full call logging history, via web link service
100% successful (At least in my case) at blocking the calls you do not want, whilst letting through the calls you do want.
Actually saves money with time, since you don't need the raft of subscription services offered by your phone provider that this unit provides. (Choose to Refuse, Anonymous Caller Reject, Call Minder & Incoming Call barring Services)
Very economical. Power output is <1 watt.
Free Professional Customer Service
Web site allows you to view call history and configure units advanced features.
Web site allows you to add the contact details to the number (I.e name) and also submit complaints regarding nuisance callers for further action.
Removes the need for subscription services from your telephone provider, such as anonymous caller reject and Choose to Refuse, thereby saving money in the long term.
Allows you to record none, some, or all of your conversations to substantiate harassment complaints with law enforcement agencies (Through an SD Memory card which can be purchased separately)
Cons
In order to work effectively, all phones need to be routed through the unit. If you have multiple phones, this means you either need a wireless system that can routed through to a base station, or you need to buy extenders for the other extensions, which could prove less cost effective.
If you have call waiting, the waiting call is cannot be diverted to the answer phone, so you need to keep a record of who called during the call you are on or remove call waiting from the line. The consequence of that is that the other call could be repeatedly trying to get through unsuccessfully and you wouldn't know about it. At least having call waiting active will alert you to that fact.
To be as operate optimally, there is a need to use the Web Link service, which utilises a national rate phone number and will be chargeable after the first year (Price unknown). It will work without this option but the features are significantly reduced. There is limited access to call history for example.

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5.0 out of 5 stars Fantastic item and amazing customer support
I've been pestered with sales calls from people who just don't get the message I don't want to be on their cold calling list. Read more

Published 15 days ago by Paul W

5.0 out of 5 stars A fantastic product
We had lots and lots of unwanted calls, sometimes up to 6 a day. We were ex-directory, registered on TPS, etc, etc and still getting unwanted calls. Read more

Published 23 days ago by kittie

5.0 out of 5 stars A do-it-yourself junk remover
Having been plagued by an Oriental gentleman telling me he represented a group of telephone/broadband providers and that my computer had a virulent virus infection which required... Read more

Published 1 month ago by Flying Lensman

4.0 out of 5 stars good way to filter unwanted calls so you're not disturbed
working from home i here all the 'junk' calls that are made during the day, and as i am working i have to check them all as it may be about work but trucall allows me to filter no... Read more

Published 2 months ago by teignaj

5.0 out of 5 stars It looks very good indeed
First impressions are very favourable; it's quite easy to set up; the printed instructions are excellent; and the facilities seem to be really useful. Read more

Published 2 months ago by Will Stevens

5.0 out of 5 stars Excellent kit - especially with the light off!
Not going to repeat all the things that are good about this as they've been covered in other reviews. Read more

Published 3 months ago by meshell

4.0 out of 5 stars Cracking product!
Really pleased with my Truecall unit.

I'm not new to the concept of what this sort of product does - I've been running a white-list based anti-SPAM e-mail product... Read more

Published 3 months ago by Midge

5.0 out of 5 stars Excellent product
There are plenty other reviews for this product so I'll not repeat them!
There are 4 sets of instructions/guides accompany the unit- don't be daunted by that. Read more

Published 3 months ago by Bourse

5.0 out of 5 stars Peace at last
We were unfortunate enough to be given a new number by BT from a previous customer who has obviously skipped owing people money. Read more

Published 3 months ago by TonyP

2.0 out of 5 stars Please Wait
I got the 'Nuisance call blocker' okay. I have not plugged it in yet! Funny but the nuisance calls seem to have stopped already. Who is listening ????
Thanks. Read more

Published 3 months ago by Richard S. Baker

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