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Troubleshooting Outlook (Eu-Undefined) Paperback – 1 Dec 2000

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Product details

  • Paperback: 320 pages
  • Publisher: Microsoft Press,U.S.; First Printing edition (1 Dec. 2000)
  • Language: English
  • ISBN-10: 0735611629
  • ISBN-13: 978-0735611627
  • Product Dimensions: 18.8 x 1.5 x 23.4 cm
  • Amazon Bestsellers Rank: 3,289,829 in Books (See Top 100 in Books)

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Amazon Review

Traditionally, technicians handle the job of localising problems by using what are called troubleshooting trees. Troubleshooting trees work well on many kinds of systems, from automobiles to software (or human beings, for that matter), as a way of sorting through symptoms en route to a diagnosis and solution. Trees present a series of yes/no questions, linked in a flow diagram, to which you respond based on your observations until you reach a statement of the problem and a recommended fix. Troubleshooting Microsoft Outlook doesn't use troubleshooting trees in their traditional form, but uses flow diagrams as a means of directing readers to how-to procedures for Microsoft Outlook and Outlook Express. It's an effective approach to a perennial problem.

For example, a chapter on importing and exporting Outlook data opens with a flow diagram. The first box asks, "When you import data, do you get an error that says, 'Too many fields'?" The "Yes" leg of that question leads to a page reference; the referenced page contains a concise and accurate procedure that solves the problem. Since most of the flow diagrams consist of a single path and a series of page references, they are really just tables of contents--but it's sometimes easier to spot the relevant procedure this way than by reading a dry list of titles. Really obscure Outlook errors, such as those caused by corrupted index files, aren't covered here, but author Julia Kelly gets her readers well beyond the troubleshooting that appears in the online Help files. --David Wall

Topics covered: Problems that can pop up in Microsoft Outlook 2000 and Outlook Express 5, and recommended procedures for fixing them. Coverage touches on normal (but not routine) functions like backing up data, as well as problems related to importing, exporting, account management, synchronisation, formatting and more.

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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 4 reviews
11 of 11 people found the following review helpful
Easy as sending email. 19 Feb. 2001
By Michael J Woznicki - Published on Amazon.com
Format: Paperback
Email is the fastest growing way to reach everyone you know. In fact over 80% of people use email in there everyday routine. I know that when email goes down I have a tough time getting and sending information. But what can be done to help fix problem without spending major dollars on support?
You might want to get a hold of this book and take a look at what Julie Kelly has done for the world of email. Covering both Outlook Express and Outlook 2000, Kelly step you through the troubleshooting process like any experienced technician.
With topics like backing up of data, calendars, contacts, email, which is over 85 pages of the 300 pages, faxing, folders, linking, mail merge, newsgroups, sounds and synchronizing data you have just about everything covered.
The troubleshooting is done through a flow chart method with make the troubleshooting easier to follow along. Also you have the opportunity to get free web solutions and this rounds out a very complete book.
2 of 2 people found the following review helpful
Management Consultant 3 Feb. 2004
By A Customer - Published on Amazon.com
Format: Paperback Verified Purchase
Terrific. This book has saved me a fortune in time and money by helping with questions/problems about which I would otherwise have had to call Microsoft.
Great Guide 2 Dec. 2008
By Prof2U - Published on Amazon.com
Format: Paperback Verified Purchase
This book is great. Coming from a UNIX environment, I had to learn on the fly how to troubleshoot Outlook issues day in and out in a Microsoft Enterprise environment; when I took a job the NT Admin. All I can say is, Wow,this book saved me on many occasions. A real bargain!
Troubleshooting for Microsoft Outlook 27 May 2008
By ajensen - Published on Amazon.com
Format: Paperback Verified Purchase
This book while informative is very out of date (2000) and was not able to
help me with the problems I was having. I am a average computer user
and this was not as technical as I would have liked.
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