Start reading Trends in Technical Communication - Rethinking Help on your Kindle in under a minute. Don't have a Kindle? Get your Kindle here or start reading now with a free Kindle Reading App.
Read for free
with Kindle Unlimited

Deliver to your Kindle or other device


Try it free

Sample the beginning of this book for free

Deliver to your Kindle or other device

Sorry, this item is not available in
Image not available for
Image not available

Trends in Technical Communication - Rethinking Help [Kindle Edition]

Ellis Pratt
4.5 out of 5 stars  See all reviews (2 customer reviews)

Kindle Price: £4.12 includes VAT* & free wireless delivery via Amazon Whispernet
Kindle Unlimited Read this title for £0.00 and get unlimited access to over 700,000 titles. Learn More
* Unlike print books, digital books are subject to VAT.

  • Prime members can borrow this book and read it on their devices with Kindle Owners Lending Library.
Free Kindle Reading App Anybody can read Kindle books—even without a Kindle device—with the FREE Kindle app for smartphones, tablets and computers.

To get the free app, enter your e-mail address or mobile phone number.

Kindle Daily Deal
Kindle Daily Deal: Up to 70% off
Each day we unveil a new book deal at a specially discounted price--for that day only. Learn more about the Kindle Daily Deal or sign up for the Kindle Daily Deal Newsletter to receive free e-mail notifications about each day's deal.

Book Description

Many people in the field of software and technical communication are asking: Couldn't we do a better job at helping users when they get stuck?

This book is a collection of articles and selected extracts from books that have looked at some of the major trends in software technical documentation in recent years. Its purpose is to help those involved in developing software User Assistance, in all its forms, determine a strategy for the future.

The book looks at:

How we can measure the value of Technical Documentation
The emotion factor in user manuals, and how to use it to create more loyal customers
The guide on the side - conversation and collaboration with users
Is rhetorical writing our new destiny?
You win! Getting users to RTFM using techniques from games
Semantic, structured authoring
Ten trends in technical communication

Some of the content contained in this book has been published before, but many of the articles have been updated and extended since they were published originally. We hope, by bringing together this information into a single body of knowledge, you'll find it easier to understand the key trends in this form of communication.

The articles provoke ideas and thoughts that will lead to more effective ways to communicate technical information effectively.

Reviews of the book:

Phil Stokes, in the Autumn 2011 edition of the ISTC’s Communicator magazine. 4 stars out of 5:

"This book does what it promises to do. It provides an overview of trends in technical communication and sets out a vision for the future. If you are wondering what skills you are going to need tomorrow and where the future lies for our profession , this book is a good place to start."

David Kowalsky, in Sound Views, the newsletter of the Puget Sound Chapter of STC (May/June 2011):

"Trends in TC ’s good introduction explains this eBook is a collection of articles and selected excerpts on recent trends in software technical documentation "to help those involved in developing software User Assistance, in all its forms, determine a strategy for the future." The descriptive headings break up the
content, and for the longer articles, there is a predictable and helpful format of including an introduction, summary or conclusion, and references or further reading."

Edition 1.1

Customers Who Bought This Item Also Bought

Page of Start over
This shopping feature will continue to load items. In order to navigate out of this carousel please use your heading shortcut key to navigate to the next or previous heading.

Product details

  • Format: Kindle Edition
  • File Size: 678 KB
  • Publisher: Cherryleaf Ltd (9 May 2011)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B00506U2ZM
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • : Not Enabled
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: #559,181 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
  •  Would you like to give feedback on images?

More About the Author

Ellis is a Director at Cherryleaf Technical Authors - a technical writing services company in the United Kingdom.

He has over fifteen years experience working in the field of documentation. Ranked the most the influential blogger on technical communication in Europe, Ellis is a specialist in the field of creating knowledge users will love. Ellis is also speaker on topics such as the future trends for user assistance and the ROI of Help.

What Other Items Do Customers Buy After Viewing This Item?

Customer Reviews

3 star
2 star
1 star
4.5 out of 5 stars
4.5 out of 5 stars
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Kindle Edition
Loved this collection of articles. Essential reading for anyone in the software user assistance (UA) and tech comm space who wants an overview of trends, but also wants to try out some new ideas and follow up by checking out the resources also supplied in the articles. I was particularly impressed by the materials on the paradigm shift in UA towards community/social help and on affective user assistance. Subjects close to my heart - and research interests: Nice one.
Comment | 
Was this review helpful to you?
5.0 out of 5 stars Clear and on the money 11 Mar. 2013
Format:Kindle Edition|Verified Purchase
As someone who `straddles` the fields of user documentation and training this book brought a lot of what I have experienced over the last 3 years into focus. The world is changing - and it`s fun. Anyone involved in user communication should read this.
Comment | 
Was this review helpful to you?
Most Helpful Customer Reviews on (beta) 3.5 out of 5 stars  2 reviews
3.0 out of 5 stars So it does come out of fashion? 22 May 2014
By Peter Taylor - Published on
Format:Kindle Edition|Verified Purchase
This ebook is a good collection of articles that is relevant to technical writers who write material for organisations. This is a good way to gain insight into the art and practice of writing materials.
4.0 out of 5 stars On a second reading... 18 May 2011
By M. Faulkner - Published on
Format:Kindle Edition|Verified Purchase
I initially reviewed this book rather harshly, but now that I've run through it a second time, I've found some kernels of information about improving user documentation that I can promote through the unavoidable layers of bureaucracy that exist in every corporation. The book would benefit from more connecting/transitional material, however.
Were these reviews helpful?   Let us know
Search Customer Reviews
Only search this product's reviews

Customer Discussions

This product's forum
Discussion Replies Latest Post
No discussions yet

Ask questions, Share opinions, Gain insight
Start a new discussion
First post:
Prompts for sign-in

Search Customer Discussions
Search all Amazon discussions

Look for similar items by category