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How successful is your training? What impact has it made? The Training Evaluation Pocketbook explains - succinctly, visually and with abundant informative examples - how to measure your training results. Authors Paul Donovan of the Irish Management Institute and John Townsend of the Master Trainer Institute have, following their successful collaboration on The Facilitator's Pocketbook, teamed up once again to produce what is set to become another pocketbook classic. In order to 'demystify' the process of evaluating training events, the pocketbook identifies nine possible outcomes to measure: reaction to training, satisfaction with the way training was organised, knowledge acquisition, skills improvement, attitude shift, behaviour change, organisational results, return on investment and psychological capital.
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1 of 1 people found the following review helpful
Format:Paperback
As a trainer, I'm often thinking about a million different things at once and this book has really assisted me in thinking about my training evaluation and the most effective way that I can do it as well as the importance of evaluating my training.
The pocketbooks are a great series, there's no waffle; it's just straight to the point which is what I like. I love the illustrations throughout the book and you can tell that it has been written by an experienced person. I fully recommend this book and if you are a trainer, take a look at the other books in this series - they are worth a read.
The pocketbooks are a great series, there's no waffle; it's just straight to the point which is what I like. I love the illustrations throughout the book and you can tell that it has been written by an experienced person. I fully recommend this book and if you are a trainer, take a look at the other books in this series - they are worth a read.
Format:Paperback
Paul Donovan and John Townsend depart from the usual "levels" characterization of training evaluation. Their model encourages us to choose from nine types of training outcomes. The possible outcomes are (from page 7):
- Reaction to training
- Satisfaction with the organization providing training
- Knowledge acquisition (information learned)
- Skills improvement
- Attitude shift
- Behavior change
- Results (impact on the organization's mission)
- Return on Investment
- Psychological capital (impact on "corporate image")
Before we evaluate an instance of training, we should select the subset of these outcomes that has value in our context. This perspective is an improvement over those that assume the universal importance of some outcomes over others. It is also realistic in acknowledging that not all important outcomes focus on learning or even performance. The book includes a chapter for each of the nine outcomes, explaining their strengths and limitations and providing concrete advice about how to measure them. There is sufficient information to help human resources specialists conduct a first-ever evaluation of a training course.
The Further Readings section references a cross section of in-depth books on training evaluation. I recommend The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches by Josh Bersin as a more current alternative to the ones provided by the authors.
This book is part of the Management Pocketbook series. These books provide quick overviews of various topics managers need to know about. The format is similar to printed slides from a PowerPoint presentation, allowing quick review of fundamental information that is organized in a familiar way.
- Reaction to training
- Satisfaction with the organization providing training
- Knowledge acquisition (information learned)
- Skills improvement
- Attitude shift
- Behavior change
- Results (impact on the organization's mission)
- Return on Investment
- Psychological capital (impact on "corporate image")
Before we evaluate an instance of training, we should select the subset of these outcomes that has value in our context. This perspective is an improvement over those that assume the universal importance of some outcomes over others. It is also realistic in acknowledging that not all important outcomes focus on learning or even performance. The book includes a chapter for each of the nine outcomes, explaining their strengths and limitations and providing concrete advice about how to measure them. There is sufficient information to help human resources specialists conduct a first-ever evaluation of a training course.
The Further Readings section references a cross section of in-depth books on training evaluation. I recommend The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches by Josh Bersin as a more current alternative to the ones provided by the authors.
This book is part of the Management Pocketbook series. These books provide quick overviews of various topics managers need to know about. The format is similar to printed slides from a PowerPoint presentation, allowing quick review of fundamental information that is organized in a familiar way.
Format:Paperback
This is fine as a very basic skim introducing levels of training evaluation. Takes half an hour to read. If that's what you're after, it's quick and easy, but if you've been more than a few months in a training role it won't tell you anything you haven't picked up already.
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