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Product Description
Winner of the Shingo Prize for Research and Professional Publication, 2009
The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.
Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.
Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to:
- Find competent, able, and willing employees
- Start training and socializing your people as you hire them
- Establish and communicate key business performance indicators at every level of your organization
- Train your people to solve problems and continuously improve processes in their daily work
- Develop leaders who live and teach your company's philosophy
- Reward top performance-and offer help to those who are struggling
Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.
From the Back Cover
Toyota's proven system for investing in people
"A must-read for plant managers and lean thinkers alike. The book delves deep into the business practices that took Toyota Motor Corp. from its meager beginnings in 1930 to, as Liker puts it, 'the world's best manufacturer'...[it] explores how Toyota selects, develops, and motivates its people to drive excellence throughout the production process."--Industry Week magazine
The Toyota company-wide culture is the key ingredient in its success as the global leader in operational excellence. To help your company become the Toyota of your industry, leading Toyota authorities Jeffrey Liker and Michael Hoseus give you the inside scoop on creating and maintaining a people-centric culture that sustains consistent growth, innovation, profitability, and excellence. Drawing upon their unprecedented access to Toyota executives, managers, and factories across the globe, the authors show how you can build a culture of continuous improvement by:
- Attracting, developing, and engaging exceptional people
- Encouraging problem solving at all levels of your organization
- Making management accountable to employees
- Inspiring your people to be committed to the company, family, and community
- Turning your HR department into the arbitrators of fair and consistent daily practices
- Using a top-down and bottom-up planning process to involve everyone in achieving breakthrough goals
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Most Helpful Customer Reviews
4 of 4 people found the following review helpful:
5.0 out of 5 stars
Essential Reading if you want to sustain Lean,
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This review is from: Toyota Culture: The Heart and Soul of the Toyota Way (Hardcover)
Lean is not sustainable without the culture to support it. This culture is a complex amalgam of leadership values, open communication, training and development, and measures to build trust. People are the key and, indeed, the early name for the Toyota Production System was the "Respect for Humanity" system. "Toyota Culture" describes how a supportive and continuously improving culture has been developed at Toyota's American plants. The book goes into considerable detail of the "People Value Stream" at Toyota and how it is sustained and developed. It is a long book packed with insights and case studies, but there are no quick fixes here - no "do this and you'll be sorted in a year" magic pills. It's a slow process of building trust and working together. That's what lean is all about and this book is essential reading for anyone aiming to build a continuously improving lean organisation for the long term. It is true that there are no quick fixes but surely the results, and the joy of working in such an organisation, make the effort worthwhile.
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Further than "Lean",
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This review is from: Toyota Culture: The Heart and Soul of the Toyota Way (Hardcover)
This book goes beyond the buzzword Lean as it is seen now.
Lean is not only flow in production and saving money. It also looks further. It has to do with the people that are doing it. They do it in an environment created for them to excell. This makes a company "Lean". Nice book
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Best management book that I have read for a long time,
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This review is from: Toyota Culture: The Heart and Soul of the Toyota Way (Hardcover)
The Heart and Soul of the Toyota approach is almost a religion, with a set of long term values and beliefs. Lean means developing a challenged life long workforce with a vision for many years ahead - it is nothing to do with cutting staff costs, redundancy etc.
Anyone who works in healthcare should read this book - our values should be so similar, and our engagement of our workforce very much on the same lines. We know "top down" management does not work in healthcare, yet like one of Einstein's madmen we repeatedly do the same thing and are surprised when it goes wrong in the same way. Our staff have the answers, they are not the problem. Don't do lean unless you have read this book. Great book, rivetting read - buy it - it is so cheap!
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