- Paperback: 240 pages
- Publisher: Financial Times/ Prentice Hall; 1 edition (26 Mar 1996)
- Language English
- ISBN-10: 0273623125
- ISBN-13: 978-0273623120
- Product Dimensions: 23 x 15.6 x 1.6 cm
- Amazon Bestsellers Rank: 3,285,402 in Books (See Top 100 in Books)
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Product Description
Product Description
More and more business is being done through telecommunication, yet many people feel ill-equipped to deal with telephone calls. This book aims to ensure that whatever situation one is facing on the telephone, one will never be at a loss for something to say, no matter how the conversation flows.
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