- Hardcover: 480 pages
- Publisher: A Butterworth-Heinemann Title; 2 edition (17 Feb 1994)
- Language English
- ISBN-10: 0750609931
- ISBN-13: 978-0750609937
- Product Dimensions: 23.2 x 16 x 3.4 cm
- Average Customer Review: 4.2 out of 5 stars See all reviews (4 customer reviews)
- Amazon Bestsellers Rank: 174,696 in Books (See Top 100 in Books)
- See Complete Table of Contents
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More About the Author
Product Description
Product Description
In this completely rewritten edition of John Oakland's best-selling book, he presents a comprehensive yet practical model for Total Quality Management.
* More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).
The best-selling TQM book
Completely revised and improved
Includes implementing TQM, teamwork, culture change, Baldrige, QFD and much more
* More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance).
The best-selling TQM book
Completely revised and improved
Includes implementing TQM, teamwork, culture change, Baldrige, QFD and much more
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Customer Reviews
Most Helpful Customer Reviews
Format:Hardcover
Oakland provides a comprehensive account of the divergent models of TQM and posits his own model which he developed as a TQM practitioner and exponent. Whilst his perspective of TQM appears to have emerged from his own experience, one can't help feeling his book is nothing more than a practitioner laden commercial endorsement of TQM.
Format:Hardcover
It is relevant for study on quality managemnt. It is a pleasure to read and it is easy to understand how to implement, assess and integrate the TQM into the strategy of the organization to improve its business performance. I have already recommended this book to my friends and in thier opinion it is one of the books we should to have.
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