- Paperback: 96 pages
- Publisher: Hodder Arnold H&S; 3rd Revised edition edition (28 Mar 2003)
- Language English
- ISBN-10: 0340849460
- ISBN-13: 978-0340849460
- Product Dimensions: 19.6 x 12.8 x 1 cm
- Amazon Bestsellers Rank: 1,170,361 in Books (See Top 100 in Books)
- See Complete Table of Contents
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More About the Author
Product Description
Product Description
This book aims to 'clear the fog' which surrounds the concept of TQM. It provides an easy, step-by-step guide to understanding the TQM process. These steps include: understanding the principles; assessing the need for TQM; developing an implementation plan; providing an environment for success; and auditing and monitoring progress. This book has been fully revised for the In a Week series relaunch.
About the Author
John Macdonald has wide experience in industry and consulting. He is recognised as a TQM pioneer in the UK and has received international acclaim as a business author and speaker. John is the author of the international best sellers 'Global Quality' and 'Calling a Halt to Mindless Change' as well as other books in this series.
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