I desperately wanted to fall immediately in love with this thing the second it arrived, but there are just too many things that don't quite ring my bell about it.
It DOES look right sexy, though. It has a gorgeous brushed steel finish, is just the right size and sits with just the right heaviness in your hand.
The Gigabeat Room software is a general media management application. However, it will only transfer MP3 files, photos and general data. If you want to transfer WMA files with DRM, you're going to need Windows Media Player 10 or Napster. It claims to be able to display album art, but only the Gigabeat Room software will let you upload this. To get the full functionality of the thing, you're going to need to use two different applications.
The supplied accessories are a little stingy. There's no headphone remote control unit - it's an optional extra - but is supplied as standard with the larger capacity versions. There's no case or wrist strap (although there's a little hole for this on the back of the case). A USB cradle, USB cable, power adapter and earbuds are supplied.
Interestingly, you have to use the cradle to sync the device with Windows Media Player or Napster. If you simply connect it with the USB lead, Windows Media Player can't see it, although it appears as a removable drive in Windows Explorer.
The supplied earbuds are exceptionally ugly, don't have particularly good sound quality and one of the earpieces of mine fell apart within 24 hours, spewing out its sad little insides.
The menus on the device itself are a little unintuitive. There seems to be loads of stuff that could really be buried away deep in setup or preferences menus, making the whole thing a little cluttered. Also, you can't create playlists on the device itself. You have to do this on your PC and sync them across, although you can "bookmark" favourite tracks to skip directly to them.
The Plus Touch controls are a little awkward. They don't seem to like large thumbs and require you to touch EXACTLY the right spot, necessitating repeat prodding to get it to do anything.
Also, during playback, I've had strange "data error" messages just a few too many times to be reassuring.
Finally, there's a great companion web site - for users in the States. Look at the corresponding UK site and it doesn't seem to have been finished yet - "Check back later" messages litter it liberally. No accessories or software updates yet.
It's a reasonable little device, though, that I'm sure will grow on me but it could be so much better. At least it's not an iPOD.
Pros: Looks sexy; decent capacity; compatible with Napster To Go; it's not an iPOD.
Cons: Needs its cradle to sync; fiddly Plus Touch control buttons; stingy supplied accessories; scant web support; disastrous earbuds - buy your own.