Most Helpful Customer Reviews
77 of 77 people found the following review helpful:
1.0 out of 5 stars
Poor service from Tom Tom, 1 Dec 2009
If you purchase a Tom Tom and have no issues, they are a fantastic product. However, if anything goes wrong and you have to deal with their customer service, things turn into a nightmare. My Tom Tom went wrong when activating the blue tooth, so my advice is to stick to the basics of just letting the thing get you from A to B.
Back to Tom Tom's customer service, it took me over 8 months to finally get a replacement after this the product had been sent to Germany, Scotland and Holland. Emails unanswered, 55 minutes plus spent on the phone and numerous occasions reformatting the hard drive. I really got the distinct impression that Tom Tom were hoping that I would just give up.
Unfortunately some of their devices do have faults, but why make people endure such a protracted process before replacing items? I cannot recommend Tom Tom on any level as their customer care is a total disgrace and will leave you frustrated and angry.
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776 of 784 people found the following review helpful:
1.0 out of 5 stars
Lost the UK Map during update, 6 Oct 2010
I purchased a new XL IQ Routes 2 (UK ROI & Europe) and it arrived at mid afternoon. I checked it on a short run in my car, then hooked it up to my laptop to downloaded updated maps. An hour later after updating my map I found that the update procedure (which is totally controlled by the Tom Tom software) had completely erased my UK map.
After emailing TomTom and receiving a facile email intimating that I'm technophobe. I returned the unit for a refund.
Then I found a really helpful guy in Halfords - he told me this model has a 2gb memory (and no facility to increase). It's delivered with about 1.7gb of files pre-loaded (including the UK & Western Europe Map) - but if you look at the free map update (which now includes Turkey) it exceeds 2gb - so it erases the original, finds it can't fit on the new map and offers either Central Europe or Eastern Europe instead - both are less than 2gb but neither include UK.
Tom Tom dropped a brick with this model and map update combination: The specialist suppliers are NOT recommending XL IQ Routes 2 (UK ROI & Europe) for this reason. So whatever you do DON'T DOWNLOAD A MAP UPDATE if you bought the UK ROI & Europe version until they've fixed this bug.
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120 of 121 people found the following review helpful:
1.0 out of 5 stars
Dire Software don't buy, 5 Dec 2009
I bought this Tomtom on their reputation and the specification met my needs. It does everything it says it should very well. It has great functionality and is easy to use straight out of the box but there major issues with the software.
Tom Tom offer latest map guarantees and encourage you to update software on a regular basis. My experience of this is that the software upgrades are not reliable. I got several error messages on downloading the updates until eventually the whole sat nav software crashed. Even using a restore point from a previos backup had errors in it preventing the restore completing. I sent it back for a replacement.
The 2nd Tom Tom had the same issues on connecting to the Tom Tom site for updates and latest maps. Its fine if you never update!!!!
I sent the second back a got a refund and purchased a Garmin 1340T.
Its a shame, Tom Tom need to give some serious attention to debugging their software upgrades before release; its just plain sloppy for such a large company.
Coincidentally when I purchased the garmin from Halfords they confirmed that they had lots of reports of problems with Tom Tom software.
On a plus Amazon exchanged once and then refunded without argument. Great customer service.
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