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Avoid Tom Tom products - defective batteries cost £75 to fix
on 9 April 2013
I bought a Start 20 from an Amazon online trader in January 2012. After 2 days use, the unit failed - battery would not charge. Tom Tom services advised I got a new unit from vendor under warranty which I did, no problem. This unit worked well for 12 months but then, because of weather and illness I have not used it since about January. When I came to use it yesterday (April 8th) it booted up fine and said battery was charging, but after driving for 5 minutes the screen froze, then went black. I stopped car and tried to reboot, but no luck, so took it home and followed Tom Tom instructions of charging for 2 hours and then pressing reboot button for 30 seconds - still dead, just like my previous unit. Rang Tom Tom just now to explain but they were totally intransigent (didn't query that unit was utterly dead so obviously common problem). Told me that repair would cost their fixed fee of around £75 to fix, even if it's just the battery. When I said that I could buy a new one for that price, person said that that was up to me - in other words, they don't care. I was left feeling extremely angry. If I go ahead and have the repair the same could happen again. This is not an uncommon problem - try Googling 'Tom Tom battery' or 'Tom Tom won't start'. But point is that ANY repair out of warranty will cost as much to fix as buying new, so its a huge gamble. I certainly won't be buying from Tom Tom again.