Just like the other reviewers, my product code does not work, and guidance is pretty poor. Not too impressed with its navigating ability either. I have only used it once, from Shropshire to Pembrokeshire, and trying to use the route I rate as best was not possible. Apparerntly there are no routes passing through Ludlow, Leominster and/or Brecon. Not only that, but in Fishguard, trying to find a postcode, we were taken out of town, around the by-pass, then back in to the same roundabout we had already passed through. At two junctions, the nice lady inside directed us the opposite way to the mapped direction. Perhaps I should have used the man! The FM transmitter works fine in my car, but the music player is a not very sophisticated. All in all, not very impressed with a so called top of the range package.