- Paperback: 320 pages
- Publisher: Vintage Books; Vintage original 1st ed edition (May 1994)
- Language English
- ISBN-10: 0679754938
- ISBN-13: 978-0679754930
- Product Dimensions: 13.2 x 1.8 x 20 cm
- Average Customer Review: 4.0 out of 5 stars See all reviews (3 customer reviews)
-
Amazon Bestsellers Rank:
892,264 in Books (See Top 100 in Books)
- #56 in Books > Business, Finance & Law > Management > Call Centre Management
- See Complete Table of Contents